Messages API

Overview

Allows partner apps using Talkdesk AppConnect™ to activate a messages channel on Talkdesk® phone numbers, enabling sending and receiving messages (SMS only) programmatically.

The Messages API uses the Events API to receive signaling information in the same webhook alongside other app lifecycle events.

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Use Case
As a real life example, consider the scenario where a company intends, at the end of each call, to send the customer an automatic SMS requesting their evaluation and feedback on the service (Customer Satisfaction Score - CSAT). The Messages API allows sending an outbound SMS for getting CSAT feedback.

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Access and Registration
Authentication

Usage

Use the channel to send an SMS

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The SMS number must be exclusively provisioned for the Messages API. If the phone number already exists and is provisioned for another SMS service, it might not work with the Messages API.

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Supported Regions and Base URLs

Troubleshooting

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