Contacts API

Overview

The Contacts API retrieves and changes contact information in a Talkdesk® instance.

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Use Case

The Contacts API will keep a contact database, allowing you to organize and group the interactions (calls, notes, tickets, etc.) on the contact view.

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Access and Registration

Authentication

Usage

The Contacts API allows accessing contacts' information.

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External Integrations has a bridge that collects contacts from external parties (e.g. Zendesk) and publishes into RabbitMQ. Then, the Contacts API intake worker is responsible for consuming these contacts and calling a contact endpoint that will add them to MongoDB and index into ElasticSearch for a quick lookup.

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Supported Regions and Base URLs


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