Contacts API


The Contacts API retrieves and changes contact information in a Talkdesk® instance.


Use Case

The Contacts API will keep a contact database, allowing you to organize and group the interactions (calls, notes, tickets, etc.) on the contact view.


Access and Registration



The Contacts API allows accessing contacts' information.


External Integrations has a bridge that collects contacts from external parties (e.g. Zendesk) and publishes into RabbitMQ. Then, the Contacts API intake worker is responsible for consuming these contacts and calling a contact endpoint that will add them to MongoDB and index into ElasticSearch for a quick lookup.


Supported Regions and Base URLs

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