The Contacts API retrieves and changes contact information in a Talkdesk® instance.
The Contacts API will keep a contact database, allowing you to organize and group the interactions (calls, notes, tickets, etc.) on the contact view.
The Contacts API allows accessing contacts' information.
External Integrations has a bridge that collects contacts from external parties (e.g. Zendesk) and publishes into RabbitMQ. Then, the Contacts API intake worker is responsible for consuming these contacts and calling a contact endpoint that will add them to MongoDB and index into ElasticSearch for a quick lookup.
Updated 4 months ago