Talkdesk Data Dictionary - details about every data attribute and metric available in Talkdesk®, allowing to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. It’s a comprehensive list of Talkdesk key metrics and their definitions.
The Data Dictionary has glossary of call types, default reports and default dashboard, how to create data sets and custom table calculations information.
Talkdesk Studio - Studio is an interactive visual designer that offers Talkdesk admins a new way to configure, design and manage both simple and complex call flows.
Studio offers a new assignment system providing new capabilities, like time-based actions on virtual queues and interaction prioritization. It gives contact center admins the ability to visually design customer journeys with little to no code or expensive IT resources.
Talkdesk Omnichannel - a broad set of digital channels, including email, chat, and messaging apps. Additionally, the underlying workflow engine fuels a wide variety of customized capabilities.
Talkdesk Knowledge Base
You can check here more Knowledge Base articles (product news and updates, using and configuring Talkdesk, etc.).
Updated 2 months ago