Voice Biometrics Opt-Out API
Overview
The Voice Biometrics Opt-Out API allows you to programmatically opt-out enrolled users by deleting their voice profile. It can also be used to indicate that the user is already enrolled, which is helpful for external custom integrations third-party voice biometric vendors. It gives you a programmatic control over the voice biometrics opt-out process.
Use Case
As a real-life example, consider the scenario where a company requires certain users to be opted-out from voice biometrics because they have requested it as part of a right-to-be-forgotten compliance mandate. Using the Voice Biometrics Opt-Out API, the contact can be opted-out programmatically, i.e., without the need to escalate a call to a live agent so that they can trigger the opt-out flow on either Talkdesk Callbar or Conversations App.
On the other hand, you can use the Voice Biometrics Opt-In API to programmatically set a caller’s consent to proceed with the enrollment in voice biometrics, as well as to verify if the consent has been given.
Usage
API Availability
The Voice Biometrics Opt-out API has been in General Availability since December 2021.
Troubleshooting
If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.
Updated 17 days ago