The Voice Biometrics Opt-Out API, a Talkdesk Identity™ solution, allows you to programmatically opt-out enrolled users by deleting their voice profile. It can also be used to indicate that the user is already enrolled, which is helpful for external custom integrations third-party voice biometric vendors. It gives you a programmatic control over the voice biometrics opt-out process.
As a real-life example, consider the scenario where a company requires certain users to be opted-out from voice biometrics because they have requested it as part of a right-to-be-forgotten compliance mandate. Using the Voice Biometrics Opt-Out API, the contact can be opted-out programmatically, i.e., without the need to escalate a call to a live agent so that they can trigger the opt-out flow on Conversations App.
On the other hand, you can use the Voice Biometrics Opt-In API to programmatically set a caller’s consent to proceed with the enrollment in voice biometrics, as well as to verify if the consent has been given.
The Voice Biometrics Opt-out API has been in General Availability since December 2021.
If you have questions or technical issues, please open a ticket using this form.
Updated about 1 month ago