Authentication

Talkdesk® supports OAuth 2.0 with these grant types:

Grant Type	Description	Usage
Client Credentials	Allows you to get API access on behalf of an entire Talkdesk account	- Talkdesk customers accessing their own instance of the Talkdesk API. Talkdesk AppConnect™ partners.
Authorization Code	Allows you to get API access on behalf of a single Talkdesk user via interface	- AppConnect partners for Talkdesk Single Sign-On. AppConnect partners for leveraging Talkdesk identity for authentication.

Grant Type

Description

Usage

Client Credentials

Allows you to get API access on behalf of an entire Talkdesk account

- Talkdesk customers accessing their own instance of the Talkdesk API.

Talkdesk AppConnect™ partners.

Authorization Code

Allows you to get API access on behalf of a single Talkdesk user via interface

- AppConnect partners for Talkdesk Single Sign-On.

AppConnect partners for leveraging Talkdesk identity for authentication.

Endpoint Authentication - Request

Security: OAuth 2.0

Authorization Code OAuth Flow

Authorize URL: /oauth/authorize
Token URL: /oauth/token

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Useful Links
Partner App Authentication
Builder - Creating a New OAuth Client

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API Reference
Client Credentials - JWT
Client Credentials - Basic
Client Credentials - STS token
Authorization Code - JWT
Authorization Code
Authorization Code - Basic
Refresh Token - JWT
Refresh Token - Basic

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Troubleshooting
If you have questions or technical issues, please open a ticket using this form.