A Time-Off is Updated in WFM

Overview

This trigger is activated when a time-off is manually updated in the WFM app.

Use Case

When a time-off is updated in WFM, it must be relayed to an external HR system.

Automation: once a time-off is updated in WFM, the system will automatically send the updated time-off information to an external HR system.

Fields

NameDescriptionHow to use it as a Filter
Account IDThe ID of the Talkdesk accountIt is not recommended to use this field, as it has the same value for all executions and pertains only to the Talkdesk account
Event NameThe trigger event nameIt is not recommended to use this field as its value is constant and never changes between different executions
Event IDThe ID of the time off triggered eventIt is not recommended to use this field as its value is only meaningful for resource management
Platform TIDThe cross-services correlation IDIt is not recommended to use this field as its value is only meaningful for cross-service correlation
Time off descriptionDescription associated with the time off- Is set/Is not set: check if the field is defined.
- Starts with: check for specific values at the start of the description (e.g., Starts with "Event approved by").
- Contains/Does Not Contain: check if the field contains some specific value.
Time off start dateThe time that defines when the time off startsStarts with: check for a specific date (e.g., Starts with "2022-03-28")
Time off end dateThe time that defines when the time off endsStarts with: check for a specific date (e.g., Starts with "2022-03-28")
Time off agent IDThe Talkdesk agent's ID associated with the time offIs equal/Not equal: check if the field is equal to / not equal to the specific value
Time off agent emailThe Talkdesk agent's email associated with the time off- Is set/Is not set: check if the field is equal to / not equal to a specific value.
- Starts with: check if the field starts with a specific value.
- Contains/Does Not Contain: check if the field contains some specific value.
Time off agent's team IDThe Talkdesk agent's team ID associated with the time offIs set/Is not set: check if the field is defined
Time off agent's team nameThe Talkdesk agent's team name associated with the time offIs set/Is not set: check if the field is defined
Time off event type IDThe WFM event type ID associated with the time off- Is set/Is not set: check if the field is equal to / not equal to a specific value.
- Starts with: check if the field starts with a specific value.
- Contains/Does Not Contain: check if the field contains some specific value.
Time off event type nameThe WFM event type name associated with the time off- Is set/Is not set: check if the field is equal to / not equal to a specific value.
- Starts with: check if the field starts with a specific value.
- Contains/Does Not Contain: check if the field contains some specific value.
Time off event type pay statusThe WFM event type pay status associated with the time off- Is equal/Not equal: check if the field is equal to / not equal to specific type.
- Assign type can be: PAID / UNPAID.
Time off creation dateThe time, in UTC, when the time off was created in WFMIt is not recommended to use this field as a filter, as the value represents a specific point in time
Time off created by user IDThe Talkdesk user ID associated with the creation of time offIs equal/Not equal: check if the field is equal to / not equal to the specific value
Time off created by user emailThe Talkdesk user's email associated with the creation of time off- Is set/Is not set: check if the field is equal to / not equal to a specific value.
- Starts with: check if the field starts with a specific value.
- Contains/Does Not Contain: check if the field contains some specific value.
Time off created by user nameThe Talkdesk user's name associated with the creation of time off- Is set/Is not set: check if the field is equal to / not equal to a specific value.
- Starts with: check if the field starts with a specific value.
- Contains/Does Not Contain: check if the field contains some specific value.
Time off last update dateThe time, in UTC, when the time off was last updated in WFMIt is not recommended to use this field as a filter, as the value represents a specific point in time
Time off last updated by user IDThe Talkdesk user ID associated with the last update of the time offIs equal/Not equal: check if the field is equal to / not equal to a specific value
Time off last updated by user emailThe Talkdesk user email associated with the last update of the time off- Is set/Is not set: check if the field is equal to / not equal to a specific value.
- Starts with: check if the field starts with a specific value.
- Contains/Does Not Contain: check if the field contains some specific value.
Time off last updated by user nameThe Talkdesk user name associated with the last update of the time off- Is set/Is not set: check if the field is equal to / not equal to a specific value.
- Starts with: check if the field starts with a specific value.
- Contains/Does Not Contain: check if the field contains some specific value.

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Troubleshooting

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