Guardian Call Quality API


The Guardian Call Quality API, a Talkdesk Guardian™ solution, provides all the information Guardian has on the users’ call quality from the previous 30 days.


Use Case

As a real life example, consider the scenario where Talkdesk administrators want to analyze the call quality of all their users from the previous week, because there were reports of call issues. Using the Guardian Call Quality API, administrators can analyze which users had bad call quality experiences.


Access and Registration



Getting the call quality insights from the previous 30 days.


Supported Regions and Base URLs


API Availability

The Guardian Call Quality API has been in General Availability since June 2022.


If you have questions or technical issues, please open a ticket using this form.