Guardian Call Quality API

Overview

The Guardian Call Quality API, a Talkdesk Guardian™ solution, provides all the information Guardian has on the users’ historical call quality data. To retrieve a specific data range, use the order_by parameter (e.g., order_by=timestamp:desc) and adjust pagination settings to organize the results.

📘

Use Case

As a real life example, consider the scenario where Talkdesk administrators want to analyze the call quality of all their users from the previous week, because there were reports of call issues. Using the Guardian Call Quality API, administrators can analyze which users had bad call quality experiences.

👍

Access and Registration

Authentication

Usage

Getting historical call quality data.

📘

Supported Regions and Base URLs

👍

API Availability

The Guardian Call Quality API has been in General Availability since June 2022.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.