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Building with Talkdesk

  • Getting Started
    • Starting Local Development
    • Talkdesk® APIs
  • Authentication
    • Scopes
    • Client Credentials
    • Signed JWT
    • Authorization Code
  • Paging Results
  • App and Data Types
  • Compatibility
  • Developer FAQs

Integrating a Partner App

  • Overview
  • Partner Starting Point
  • Guides
    • Talkdesk® Partner Developer
    • Partner App Requirements
    • Connecting an App to AppConnect™
    • Single Sign-On and Sign-Out
    • Partner App Authentication
  • Talkdesk Partner Project
    • Accessing Partner Project
    • Creating a New OAuth Client
    • Registering a Partner App
    • Creating/Managing App Versions
    • Managing/Editing an App
    • Technical & Marketplace Certification
    • Installing an App
    • Listing an App on AppConnect
    • FAQs
  • App Launch and Enablement
    • SSO: App Access and Launch
    • Authenticating Users
    • Apps API
    • Events API
    • Managing Trials and User Roles
    • Testing and Submitting an App
    • App Lifecycle Communication
    • App and Talkdesk Regions
    • Talkdesk Header
    • Billing

Talkdesk Integrations

  • Overview
  • Custom Integration
    • Configuring an Integration
    • Authorization Validator
    • Action Executor
    • Agent Synchronization
    • Contact Synchronization
    • Contact Activity
  • Connections
    • What Connections Supports
    • Custom Connection
    • Custom Action
    • Saving or Publishing an Action
    • Executing an Action
    • Testing an Action
    • Editing a Custom Connection
    • Editing an Action
    • Copying an Action
    • Connections - Property Types
    • OAuth2 Authorization Code Flow
    • Automations
    • FAQs
  • Blueprints
    • How to Trigger a Salesforce Flow

Talkdesk Workspace Designer

  • Overview
  • Cards
    • Render View Node
    • Variables
    • Card Preview
    • Common Use Cases
    • Render Form Node
    • Render Iframe Node
  • Blueprints
    • Creating a Card with an Iframe
    • Product Details
    • Clinic Locator
  • FAQs

Contact Center

  • Overview
  • Callback API
  • Recordings API
  • Contacts API
  • Ring Groups API
  • Flows API
  • Do Not Call Lists API
  • Record Lists API
  • Identity API
    • Identity Insights API
    • Phone Validation API
    • Voice Biometrics Opt-In API
    • Voice Biometrics Opt-Out API
  • Attributes API
  • Scheduled Time Off API
  • Campaign Management API
  • Fallback Experience API

Data Platform

  • Overview
  • Live API
  • Explore API
    • Available Report Types
    • Calls Report
    • Explore Calls Report
    • Calls Report All Data Status
    • User Status Report
    • Studio Flow Execution Report
    • Contacts Report
    • Ring Attempts Report
    • Outbound Dialer Calls Report
    • QMEA Report
    • Feedback Report
    • Feedback Flow Report
    • WFM Schedule Adherence Report
    • Messaging Contacts Report
    • Messaging Traffic Report
    • Audit Logs Report
  • Reporting API
    • Calls Report
    • User Status Report
    • Executing a Report
    • Checking a Report Job Status
    • Canceling a Report Job Request
    • Downloading a Report File
    • Deleting a Report File
    • Inspecting Previous Report Jobs
  • Guardian API
    • Guardian Sessions API
    • Guardian Users API
    • Guardian Cases API
    • Guardian Call Quality API
  • Data Dictionary

Admin

  • Overview
  • Users API
  • Accounts API
  • Usage-Manager API
  • Webhook Trigger API

Resources

  • Contacts
  • More Talkdesk Documentation

Contacts

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  • [email protected] - for inquiries related to the partner onboarding process, becoming a partner, partner app marketing, the Talkdesk AppConnect™ Marketplace, etc.
  • Use this webform to get information about the Talkdesk® APIs, API access, scopes, raise technical questions, get support, etc.

Updated 3 months ago