Case History Report
Overview
The Case History Report displays historical snapshots of case data to track changes made to each case over time.
Usage
Access Talkdesk Explore. Once here, specify case_history as report type in the Explore API request path: /data/reports/case_history/jobs.
Report Example
{
"entries": [
{
"about_name": "about",
"owner_name": "agent",
"case_id": "1980473355630751745",
"number": "130",
"create_at": "2025-10-21 03:16:59",
"custom_field": {
"test-drop": "test"
},
"description": "description",
"form_name": "form1",
"group_name": "group name",
"is_deleted": "No",
"occurred_at": "2025-10-21 03:16:59",
"priority_label": "Normal",
"requester_name": "requester name",
"solve_at": "2025-10-21 03:16:59",
"status_label":"Resolved",
"solve_reason": "reason",
"title": "case title"
}
],
"total": 1
}
Data and Report Availability
- Up to a month of data per request.
- There are no limits on the data available regarding the timeframe.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated about 14 hours ago