Upcoming Updates May 11, 2026
1.1 Custom Fields Added
The following fields are appended to every record. All fields default to null when no custom value has been set.
| Field Name | Type / Default |
|---|---|
| int_custom_field_n1 | Integer / null |
| int_custom_field_n2 | Integer / null |
| float_custom_field_n1 | Float / null |
| float_custom_field_n2 | Float / null |
| text_custom_field_n1 | String / null |
| text_custom_field_n2 | String / null |
| text_custom_field_n3 | String / null |
| text_custom_field_n4 | String / null |
| timestamp_custom_field_n1 | Timestamp / null |
See the Calls Report page for the updated example payload.
2 Calls All Data Status Report
2.1 Column Renames
| Previous Column Name | New Column Name |
|---|---|
| calls_historical_base.data_status | data_status |
2.2 Disposition Columns Added
| Field Name | Type / Default |
|---|---|
| disposition_set | String / null |
| nested_disposition | String |
See the Calls Report All Data Status page for the updated example payload.
3.1 Column Renames
| Previous Column Name | New Column Name |
|---|---|
| calls_historical_base.data_status | data_status |
| calls_historical_base.disposition_set_name | disposition_set |
| calls_historical_base.nested_disposition_name | nested_disposition |
See the Explore Calls Report page for the updated example payload.
4.1 Column Renames
| Previous Column Name | New Column Name |
|---|---|
| contacts.handling_attribute_names | attributes |
| contacts.handling_attribute_levels | proficiency |
| contacts.user_attribute_names | user_attributes |
| contacts.user_attribute_levels | user_proficiency |
4.2 Disposition Columns Added
| Field Name | Type / Default |
|---|---|
| disposition_code | String / null |
| description | String / null |
| disposition_set | String / null |
| nested_disposition | String / null |
See the Contacts Report page for the updated example payload.
5 Contacts All Data Status Report
5.1 Column Renames
| Previous Column Name | New Column Name |
|---|---|
| contacts.handling_attribute_names | attributes |
| contacts.handling_attribute_levels | proficiency |
| contacts.user_attribute_names | user_attributes |
| contacts.user_attribute_levels | user_proficiency |
5.2 Disposition Columns Added
| Field Name | Type / Default |
|---|---|
| disposition_code | String / null |
| description | String / null |
| disposition_set | String / null |
| nested_disposition | String / null |
See the Contacts Report All Data Status page for the updated example payload.
Updated 1 day ago