Upcoming Updates May 11, 2026

On May 11, 2026, Talkdesk will implement structural updates to the Talkdesk Explore API™ reports listed below to add new custom fields, disposition fields and column renaming. To maintain service continuity, any data pulling into customers analytics systems referencing the impacted field renames must be updated on this date.

1 Calls Report

1.1 Column Renames

Previous Column Name	New Column Name
calls_historical_base.data_status	data_status
calls_historical_base.disposition_set_name	disposition_set
calls_historical_base.nested_disposition_name	nested_disposition

1.2 Custom Fields Added

The following fields are appended to every record. All fields default to null when no custom value has been set.

Field Name	Type / Default
int_custom_field_n1	Integer / null
int_custom_field_n2	Integer / null
float_custom_field_n1	Float / null
float_custom_field_n2	Float / null
text_custom_field_n1	String / null
text_custom_field_n2	String / null
text_custom_field_n3	String / null
text_custom_field_n4	String / null
timestamp_custom_field_n1	Timestamp / null

2 Contacts Report

2.1 Column Renames

Previous Column Name	New Column Name
contacts.handling_attribute_names	attributes
contacts.handling_attribute_levels	proficiency
contacts.user_attribute_names	user_attributes
contacts.user_attribute_levels	user_proficiency

2.2 Custom Fields Added

The following fields are appended to every record. All fields default to null when no custom value has been set.

Field Name	Type / Default
int_custom_field_n1	Integer / null
int_custom_field_n2	Integer / null
float_custom_field_n1	Float / null
float_custom_field_n2	Float / null
text_custom_field_n1	String / null
text_custom_field_n2	String / null
text_custom_field_n3	String / null
text_custom_field_n4	String / null
timestamp_custom_field_n1	Timestamp / null

2.3 Dispositions Columns Added

Field Name	Type / Default
disposition_code	String
description	String
disposition_set	String
nested_disposition	String

3 Calls All Data Status Report

3.1 Column Renames

Previous Column Name	New Column Name
calls_historical_base.data_status	data_status

3.2 Dispositions Columns Added

The following columns, already present in the Calls Report, are now included to ensure schema consistency.

Field Name	Type / Default
disposition_set	String
nested_disposition	String

3.3 Custom Fields Added

The following fields are appended to every record. All fields default to null when no custom value has been set.

Field Name	Type / Default
int_custom_field_n1	Integer / null
int_custom_field_n2	Integer / null
float_custom_field_n1	Float / null
float_custom_field_n2	Float / null
text_custom_field_n1	String / null
text_custom_field_n2	String / null
text_custom_field_n3	String / null
text_custom_field_n4	String / null
timestamp_custom_field_n1	Timestamp / null

4 Contacts All Data Status Report

4.1 Column Renames

Previous Column Name	New Column Name
contacts.handling_attribute_names	attributes
contacts.handling_attribute_levels	proficiency
contacts.user_attribute_names	user_attributes
contacts.user_attribute_levels	user_proficiency

4.2 Custom Fields Added

The following fields are appended to every record. All fields default to null when no custom value has been set.

Field Name	Type / Default
int_custom_field_n1	Integer / null
int_custom_field_n2	Integer / null
float_custom_field_n1	Float / null
float_custom_field_n2	Float / null
text_custom_field_n1	String / null
text_custom_field_n2	String / null
text_custom_field_n3	String / null
text_custom_field_n4	String / null
timestamp_custom_field_n1	Timestamp / null

4.3 Dispositions Columns Added

Field Name	Type / Default
disposition_code	String
description	String
disposition_set	String
nested_disposition	String

5 Explore Calls Report

5.1 Column Renames

Previous Column Name	New Column Name
calls_historical_base.data_status	data_status
calls_historical_base.disposition_set_name	disposition_set
calls_historical_base.nested_disposition_name	nested_disposition

Updated 20 days ago