Calls Report

{
    "type":"calls",
    "version": "v1",
    "total": 2,
    "entries": [
        {
            "call_id": "1298adc-34ddad-432525-da3fd",
            "callsid": "CA8699f82076ebfe864da32e681aefd1ba",
            "type": "inbound",
            "start_at": "2016-01-29T10:22:02Z",
            "end_at": "2016-01-29T10:22:14Z",
            "talkdesk_phone_number": "+18443265295",
            "talkdesk_phone_display_name": "support",
            "contact_phone_number": "+17207081229",
            "user_id": "asdf1492daf3xa32423",
            "user_name": "Alice Eve",
            "user_email": "[email protected]",
            "total_time": 12,
            "talk_time": 10,
            "wait_time": 2,
            "hold_time": 0,
            "abandon_time": 0,
            "total_ringing_time": 2,
            "disposition_code": "Not Interested",
            "notes": "They were not interested",
            "user_voice_rating": 2,
            "ring_groups": "Product Support",
            "ivr_options": "1,2,1",
            "is_in_business_hours": true,
            "is_callback_from_queue": null,
            "is_call_forwarding": false,
            "is_if_no_answer": false,
            "is_transfer": false,
            "is_external_transfer": false,
            "handling_user_name": "Mark Jones",
            "handling_user_id": "asdf1492daf3xa32424",
            "handling_user_email": "[email protected]",
            "recording_url": "/recordings/cads13d23123asdfa413",
            "csat_score": 1,
            "csat_survey_time": "2016-01-29T10:22:16Z",
            "mood": "happy",
            "is_mood_prompted": true,
            "team_id": "69bd4bed944f4de99cb79736f2ca15b1",
            "team_name": "The A-Team",
            "disposition_set": "Legal Outbounds",
            "nested_disposition": "Not ready to purchase"
        },
        {
            "call_id": "1298adc-34ddad-432525-da3fd343",
            "callsid": "CA8699f82076ebfe864da32e681aefd1bc",
            "type": "abandoned",
            "start_at": "2016-01-29T10:22:02Z",
            "end_at": "2016-01-29T10:22:04Z",
            "talkdesk_phone_number": "+18443265295",
            "talkdesk_phone_display_name": "support",
            "contact_phone_number": "+17207081229",
            "user_id": null,
            "user_name": null,
            "user_email": null,
            "total_time": 2,
            "talk_time": 0,
            "wait_time": 2,
            "hold_time": 0,
            "abandon_time": 2,
            "total_ringing_time": 0,
            "disposition_code": null,
            "notes": null,
            "user_voice_rating": null,
            "ring_groups": "Product Support",
            "ivr_options": "-1",
            "is_in_business_hours": true,
            "is_callback_from_queue": null,
            "is_call_forwarding": false,
            "is_if_no_answer": false,
            "is_transfer": false,
            "is_external_transfer": false,
            "handling_user_name": null,
            "handling_user_id": null,
            "handling_user_email": null,
            "recording_url": "/recordings/cads13d23123asdfa413a",
            "csat_score": 4,
            "csat_survey_time": "2016-01-29T10:22:14Z",
            "mood": "happy",
            "is_mood_prompted": true,
            "team_id": null,
            "team_name": null,
            "disposition_set": "Legal Outbounds",
            "nested_disposition": "Not ready to purchase"
          }
    ]
}