This section has documentation to help with contact center operations:

  • Attributes API - allows the configuration of attributes and corresponding proficiency levels for each contact center agent.
  • Callback API - allows triggering callbacks in a customer's call center via an API request.
  • Contacts API - retrieves and changes contact information in a Talkdesk® instance.
  • Do Not Call Lists API - a Predictive Dialer (PD) solution that allows retrieving, creating and modifying DNCL for Outbound Dialer.
  • Flows API - when the Flows API is triggered, it starts an interaction that executes the published version of a given Studio flow.
  • Phone Identity API - performs a series of phone validations in inbound calls to get device and phone number fraud-related insights.
  • Recordings API - allows recording conversations automatically.
  • Record Lists API - a PD solution that allows the creation, deletion and cataloging of record lists.
  • Ring Groups API - facilitates the ring groups management.
  • Scheduled Time Off API - allows importing agents' time-off information from multiple external apps, in sync, into a workforce management system.
  • Voice Biometrics Opt-Out API - allows the opt-out of contacts enrolled in voice biometrics
  • Voice Biometrics Opt-In API - allows the opt-in of contacts enrolled in voice biometrics.