Overview

This section has documentation to help with contact center operations:

• Attributes API - allows the configuration of attributes and corresponding proficiency levels for each contact center agent.
• Callback API - allows triggering callbacks in a customer's call center via an API request.
• Campaign Management API - allows managing call center campaigns (creating and editing campaigns).
• Contacts API - retrieves and changes contact information in a Talkdesk® instance.
• Do Not Call Lists API - a Predictive Dialer (PD) solution that allows retrieving, creating, and modifying DNCL for Outbound Dialer.
• Fallback Experience API - allows the contact center admin to define the behavior that inbound calls must have when faced with an event that seriously compromises the contact center's capacity for handling inbound calls.
• Flows API - when the Flows API is triggered, it starts an interaction that executes the published version of a given Studio flow.
• Identity Insights API - gives access to all identity call information regarding callers’ authentication with voice biometrics, and fraud-related insights concerning the caller’s phone number.
• Prompts API - allows customers to build automations to manage audio prompts without the need to access the user interface.
• Phone Identity API - performs a series of phone validations in inbound calls to get device and phone number fraud-related insights.
• Recordings API - allows recording conversations automatically.
• Record Lists API - a PD solution that allows the creation, deletion, and cataloging of record lists.
• Ring Groups API - facilitates the ring groups management.
• Simulated Email API - empowers contact persons to send inbound email interactions to contact center agents by submitting web forms.
• Voice Biometrics Opt-Out API - allows the opt-out of contacts enrolled in voice biometrics
• Voice Biometrics Opt-In API - allows the opt-in of contacts enrolled in voice biometrics.

📘

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.