Talkdesk Header

The Talkdesk header has to be embedded in the standalone hosted solution. To streamline the customer experience, Talkdesk provides an embeddable header (example below) that must be surfaced to the customer in the hosted pages (this allows the Talkdesk customer to easily navigate back to their Talkdesk instance). This is required for all AppConnect offerings.

To get the Talkdesk header into your standalone solution, use this HTML snippet:

<script src="widget">
</script>
<script>
  document.addEventListener("DOMContentLoaded", function() { TalkdeskConnect.init();});
</script>

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The widget source URL may differ between accounts. The URL to be used for an account is shown in the app.installed event as the value for the attribute widget_url under the _links section of the event.

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Troubleshooting

If you have questions or technical issues, please open a ticket using this form.