Ring Attempts Report
Overview
The Ring Attempts Report provides detailed information regarding ring attempts.
Usage
Specify ring_attempts
as report type in the Explore API request path: /data/reports/ring_attempts/jobs
Report Example
{
"entries": [
{
"interaction_id": "6553ce68abd11a001fdec807",
"contact_id": "1bb3905fedbe4cb89b5beb374b87f227",
"batch_ring_id": "4820ba83d7c14dce9f1e136a24aa6321",
"ring_attempt_id": "76499262922b798146a1b396b29ebdba56dee332",
"attempt_type": "Rejected",
"ring_started_at_time": "2023-11-14 19:45:44",
"ring_finished_at_time": "2023-11-14 19:45:47",
"ring_attempt_duration": 2,
"user_name": "If-No-Answer Agent",
"user_email": null,
"team_name": null,
"dial_attempts.queues": "green|andre"
},
],
"total": 1
}
Data and Report Availability
Up to a month of data per request.
There are no limits on the data availability regarding timeframe.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated 8 months ago