Ring Attempts Report

Overview

The Ring Attempts Report provides detailed information regarding ring attempts.

Usage

Specify ring_attempts as report type in the Explore API request path: /data/reports/ring_attempts/jobs

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Ring Attempts Report metrics

Report Example

Interaction ID,Contact ID,Batch Ring ID,Ring Attempt ID,Attempt Type,Started At Time,Ring Started At Time,Ring Attempt Duration,User Name,User Email,Team Name
3883fb8f1dc7429c90dc278adcbaxpto,0535ee4686cc4f5188438fd974abxpto,0535ee4686cc4f5188438fd974abxpto,ce71091cde55391ebb2fe13abfe948469baexpto,Ignored,2020-11-02 01:30:31,2020-11-02 01:31:07,36,Example Agent,[email protected],teamA

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Data and Report Availability

Up to a month of data per request.

The least recent month with available data goes as far back as 13 months.

Troubleshooting

If you have any questions, or if you’re having any technical issues, please open a ticket using this form.