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Patient Omni-Channel Interactions Report API

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Overview

The Patient Omnichannel Report API provides a list of patient and interaction information via different channels.

Usage

Specifypatient_omnichannel_report as report type in the Explore API request path: /data/reports/patient_omnichannel_report/jobs

Report Example

{
    "entries": [
        {
            "date-time": "2023-05-29 04:56:31",
            "end_date-time": null,
            "interaction_id": "c04f58550a72483ba542d855d397b676",
            "patient_id": "ertMaRw.TIAm4LylqAVMNhw3",
            "patient_name": "Barry Hospital Billing",
            "date_of_birth": null,
            "mrn": "202548",
            "contact_id": "6474307ef019113c64978745",
            "contact": "+14707777218",
            "agent_type": "USER",
            "agent_id": "62c315d16c280152bcd3dfdc",
            "agent_name": "HLS-Providers QA",
            "groups": "62c315d16c280152bcd3dfdc",
            "interaction_direction": "INBOUND",
            "interaction_type": "VOICE",
            "interaction_status": "FINISHED",
            "disposition_name": "Successful Call",
            "duration": 10,
            "waiting_time": 8,
            "transcription-recording": "https://industries-sandbox.trytalkdesk.com/interactions/c04f58550a72483ba542d855d397b676/recordings/0.mp3",
            "notes": ""
        },
        {
            "date-time": "2023-05-29 04:54:58",
            "end_date-time": null,
            "interaction_id": "35ea4703d63c4053b99d4a3967c1c669",
            "patient_id": "ertMaRw.TIAm4LylqAVMNhw3",
            "patient_name": "Barry Hospital Billing",
            "date_of_birth": null,
            "mrn": "202548",
            "contact_id": "64743022f019113c64978741",
            "contact": "+14707777218",
            "agent_type": "USER",
            "agent_id": "62c315d16c280152bcd3dfdc",
            "agent_name": "HLS-Providers QA",
            "groups": "62c315d16c280152bcd3dfdc",
            "interaction_direction": "INBOUND",
            "interaction_type": "VOICE",
            "interaction_status": "FINISHED",
            "disposition_name": "",
            "duration": 10,
            "waiting_time": 8,
            "transcription-recording": "https://industries-sandbox.trytalkdesk.com/interactions/35ea4703d63c4053b99d4a3967c1c669/recordings/0.mp3",
            "notes": ""
        }
    ],
    "total": 2
}

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Patient Omni-channel Interactions Report metrics

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Data and Report Availability

The data becomes available as soon as the survey is sent, or a survey response event is generated and is available on the Talkdesk database. So, when the report is created, the customer can see the fresh data in the Patient Omni-channel Interactions report right away.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.

Updated 8 months ago