Patient Omni-Channel Interactions Report API
Overview
The Patient Omnichannel Report API provides a list of patient and interaction information via different channels.
Usage
Specifypatient_omnichannel_report
as report type in the Explore API request path: /data/reports/patient_omnichannel_report/jobs
Report Example
{
"entries": [
{
"date-time": "2023-05-29 04:56:31",
"end_date-time": null,
"interaction_id": "c04f58550a72483ba542d855d397b676",
"patient_id": "ertMaRw.TIAm4LylqAVMNhw3",
"patient_name": "Barry Hospital Billing",
"date_of_birth": null,
"mrn": "202548",
"contact_id": "6474307ef019113c64978745",
"contact": "+14707777218",
"agent_type": "USER",
"agent_id": "62c315d16c280152bcd3dfdc",
"agent_name": "HLS-Providers QA",
"groups": "62c315d16c280152bcd3dfdc",
"interaction_direction": "INBOUND",
"interaction_type": "VOICE",
"interaction_status": "FINISHED",
"disposition_name": "Successful Call",
"duration": 10,
"waiting_time": 8,
"transcription-recording": "https://industries-sandbox.trytalkdesk.com/interactions/c04f58550a72483ba542d855d397b676/recordings/0.mp3",
"notes": ""
},
{
"date-time": "2023-05-29 04:54:58",
"end_date-time": null,
"interaction_id": "35ea4703d63c4053b99d4a3967c1c669",
"patient_id": "ertMaRw.TIAm4LylqAVMNhw3",
"patient_name": "Barry Hospital Billing",
"date_of_birth": null,
"mrn": "202548",
"contact_id": "64743022f019113c64978741",
"contact": "+14707777218",
"agent_type": "USER",
"agent_id": "62c315d16c280152bcd3dfdc",
"agent_name": "HLS-Providers QA",
"groups": "62c315d16c280152bcd3dfdc",
"interaction_direction": "INBOUND",
"interaction_type": "VOICE",
"interaction_status": "FINISHED",
"disposition_name": "",
"duration": 10,
"waiting_time": 8,
"transcription-recording": "https://industries-sandbox.trytalkdesk.com/interactions/35ea4703d63c4053b99d4a3967c1c669/recordings/0.mp3",
"notes": ""
}
],
"total": 2
}
Data and Report Availability
The data becomes available as soon as the survey is sent, or a survey response event is generated and is available on the Talkdesk database. So, when the report is created, the customer can see the fresh data in the Patient Omni-channel Interactions report right away.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated 8 months ago