App and Data Types

App Type

Description

Usage

Partner App

Connect your standalone app with Talkdesk's services (self-service install and provisioning, retrieval of historical calls and user status data, and Single Sign-On). For certified partners, Talkdesk® apps can be listed on Talkdesk AppConnect™ for direct install and purchased by Talkdesk customers.

Partners

Talkdesk Integration

Connect your services to events within the Talkdesk system via webhooks. This is not compatible with the Talkdesk App framework and subsequent AppConnect listing.

Partners
Customers

Talkdesk APIs

Programmatically retrieve Talkdesk calls and user data.
Initiating callbacks from web and mobile.

Customers

Data Type

Format

Example

Phone

E.164

+14155551234

Data and time

ISO 8601

2016-01-29 10:22:02

Boolean

true or false

true

Timezone

IANA

Europe/Lisbon

Enum

String attributes that must be used for exact comparisons to a preset list of values

inboud


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