App and Data Types

App Type	Description	Usage
Partner App	Connect your standalone app with Talkdesk's services (self-service install and provisioning, retrieval of historical calls and user status data, and Single Sign-On). For certified partners, Talkdesk® apps can be listed on Talkdesk AppConnect™ for direct install and purchased by Talkdesk customers.	Partners
Talkdesk Integration	Connect your services to events within the Talkdesk system via webhooks. This is not compatible with the Talkdesk App framework and subsequent AppConnect listing.	Partners Customers
Talkdesk APIs	Programmatically retrieve Talkdesk calls and user data. Initiating callbacks from web and mobile.	Customers

Data Type	Format	Example
Phone	E.164	`+14155551234`
Data and time	ISO 8601	`2016-01-29 10:22:02`
Boolean	`true` or `false`	`true`
Timezone	IANA	`Europe/Lisbon`
Enum	String attributes that must be used for exact comparisons to a preset list of values	`inboud`

🚧
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.