Connections is a Talkdesk self-service product that allows you to autonomously configure a connection to third-party APIs and as well as the actions you want to execute, which can be used across Talkdesk® products. See here all about Connections.
A Talkdesk Integration allows you to connect your external services with the Talkdesk systems.
There are three types of Talkdesk integrations:
See here all the steps to configure a new custom connection.
Yes. Anytime after being added, a connection can be easily edited.
Connections doesn't support Contact/Agent Sync.
These types of authentication (not variations of them) that can be configured with Connections.
Yes. See how here.
An action can be in one of four different states:
- End of Life.
See here all about them and how to publish an action.
Yes. An action can be tested regardless of its status.
Yes. You can use a previously added action (for the same custom connection) as a basis to add a new action.
When defining an action for a custom connection, these types of properties are accepted:
An automation is composed of a trigger and an action and it can be configured.
If you have questions or technical issues, please open a ticket using this form.
Updated 5 months ago