1 - What Can I Achieve with Connections?
Connections is a Talkdesk self-service product that allows you to autonomously configure a connection to third-party APIs and as well as the actions you want to execute, which can be used across Talkdesk® products. See here all about Connections.
2 - What's the Difference between an Integration and a Connection?
A Talkdesk Integration allows you to connect your external services with the Talkdesk systems.
There are three types of Talkdesk integrations:
You can use Connections to autonomously configure a connection to third-party APIs and as well as the actions you want to execute, which can be used across several Talkdesk products.
3 - How Can I Configure a New Connection?
See here all the steps to configure a new custom connection.
4 - Can I Edit an Existing Connection?
Yes. Anytime after being added, a connection can be easily edited.
5 - What does Connections Support?
Connections doesn't support Contact/Agent Sync.
6 - Which Types of Authentication Can be Configured with Connections?
These types of authentication (not variations of them) that can be configured with Connections.
7 - Can I Configure and Execute a Custom Action?
Yes. A custom action represents a request that can be performed on an external system. You can see here how to configure and execute an action.
8 - Can I Configure the Timeout of an Action?
Yes. See how here.
9 - How Can I Save/Publish an Action?
An action can be in one of four different states:
- End of Life.
See here all about them and how to publish an action.
10 - Can I Test an Action?
Yes. An action can be tested regardless of its status.
11 - Can I Edit an Action
Yes. While in the Draft status, an action can be fully edited. You can also edit an active action, although with some limitations.
12 - Can I Copy an Action?
Yes. You can use a previously added action (for the same custom connection) as a basis to add a new action.
13 - Which Property Types are Accepted when Defining an Action?
When defining an action for a custom connection, these types of properties are accepted:
14 - Can I Configure an Automation?
An automation is composed of a trigger and an action and it can be configured.
If you have any questions, or if you’re having any technical issues, please open a ticket using this form.
Updated 18 days ago