FAQs

1 - What Can I Achieve with Connections?

Connections is a Talkdesk self-service product that allows you to autonomously configure a connection to third-party APIs and as well as the actions you want to execute, which can be used across Talkdesk® products. See here all about Connections.

2 - What's the Difference between an Integration and a Connection?

A Talkdesk Integration allows you to connect your external services with the Talkdesk systems.
There are three types of Talkdesk integrations:

• Out-of-the-box.
• Custom.
• Connections.

You can use Connections to autonomously configure a connection to third-party APIs and as well as the actions you want to execute, which can be used across several Talkdesk products.

3 - How Can I Configure a New Connection?

See here all the steps to configure a new custom connection.

4 - Can I Edit an Existing Connection?

Yes. Anytime after being added, a connection can be easily edited.

5 - What does Connections Support?

Connections supports:

• JSON.
• Arrays.
• Multi-type variables.
• Null variables.
• Standard implementations.
• Timeouts.
• Encoding.

Connections doesn't support Contact/Agent Sync.

6 - Which Types of Authentication Can be Configured with Connections?

These types of authentication (not variations of them) that can be configured with Connections.

7 - Can I Configure and Execute a Custom Action?

Yes. A custom action represents a request that can be performed on an external system. You can see here how to configure and execute an action.

8 - Can I Configure the Timeout of an Action?

Yes. See how here.

9 - How Can I Save/Publish an Action?

An action can be in one of four different states:

• Draft.
• Active.
• Deprecated.
• End of Life.
  See here all about them and how to publish an action.

10 - Can I Test an Action?

Yes. An action can be tested regardless of its status.

11 - Can I Edit an Action

Yes. While in the Draft status, an action can be fully edited. You can also edit an active action, although with some limitations.

12 - Can I Copy an Action?

Yes. You can use a previously added action (for the same custom connection) as a basis to add a new action.

13 - Which Property Types are Accepted when Defining an Action?

When defining an action for a custom connection, these types of properties are accepted:

• String.
• Integer.
• Number.
• Boolean.
• Array.
• Object.

14 - Can I Configure an Automation?

An automation is composed of a trigger and an action, and it can be configured.

15 - Is There a Rate Limit for Action Executions?

Yes. Connections enforces a default rate limit of 50 requests per second (req/s) per account, applied across all action executions regardless of trigger source (Automations, Studio flows, Workspace Designer, etc.).

When this limit is exceeded, Connections returns a 429 Too Many Requests response, and the action execution is marked as failed. This error is visible in the Connections Executions Dashboard under Execution Status Code.

For more information on monitoring rate limit errors, see Connections - Rate Limits.

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Troubleshooting

If you have questions or technical issues, please open a ticket using this form.