The Quality Management Evaluation Analysis (QMEA) Report is a subset of the data fields collected during an evaluation. These will allow the user to create the reports needed by extracting the data using the Explore API, even without access to the Create report feature.
qm_evaluation_analysis as report type in the Explore API request path:
These are the available filters in the QMEA default report:
- Agent Name.
- Evaluator Name.
- Form Name.
- Ring Group Names.
- Team Name.
These fields are available in this report and for extraction:
Tom Agent ([email protected]) [349485789f228e60070f9d28]
Unique evaluator ID
This number will indicate the version of the evaluation. 0 means it’s the original and never edited.
Name of the person who performed the evaluation
Ring Group Names
List of the ring group or queue names the interaction belongs to
Unique evaluation ID
Evaluation Obtained Score
Evaluation Max Score
Maximum score possible for this evaluation
Unique ID of the form used for the evaluation
AI Form 3.0
Unique section ID. Can be null when the section is the header.
Name/title given to the section
Section Obtained Score
Achieved score for the section
Section Max Score
Maximum possible score for the section
Unique question ID
One of the types of questions available on the form builder
Text of the question. This is the text written when creating the form.
The text of the answer given to the question
Question Obtained Score
Score obtained in the evaluation of the question
Question Max Score
Maximum score possible for the question
Date/time when the evaluation was performed/last edited
First Evaluated On
Date and time when the first version of the evaluation occurred. Can be null if there is only one version of the evaluation.
Unique interaction ID. This is the interaction being evaluated.
Reference added to ad-hoc evaluations. Can be null if the field was left empty or the evaluation was initiated from an interaction.
Unique identifier for a header section
Adicional call information
Text input added as identification of the header (the header title)
When an answer has a branching option configured, the destination of the branching will be identified here.
Data and Report Availability
Up to a month of data per request.
The least recent month with available data goes as far back as 13 months.
Updated 7 days ago