Overview

Talkdesk Workforce Management™ (WFM) utilizes data and information from past contact center activities to predict future trends. This helps in determining the required staffing, creating schedules, and projecting key contact center performance metrics.

Additionally, the WFM app offers a feature that simplifies the synchronization of approved time-off's across Talkdesk's WFM service and HR systems.

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Useful Links

Workforce Management: Overview

Configuring Workforce Management

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Troubleshooting

If you have questions or technical issues, please open a ticket using this form.