Talkdesk Workspace Designer™ is an intuitive tool that allows you to quickly build, expand, and customize the ideal interface for every role in the contact center. Workspace Designer guarantees you have access to information that is relevant to you at all times by leveraging a no-code/low-code approach, allowing you to set up custom workspaces without the need for costly, complex, and time-consuming development.

Concepts

Card

A card is an automation that can be configured to build interactive interfaces and forms to present relevant information to the user: automatically, based on Talkdesk Connections™ executions or user inputs.

Panel

A Panel is a group of cards with an app-like customized layout. The cards can be built by you. There are also system cards available on the card library. It’s possible to reorder and resize them to your liking.

Canvas

Canvas are Talkdesk Workspace™ extension points to render panels, based on custom business-logic rules. Through automations, it’s possible to define which panel is rendered for every specific use case.
Canvas are installed-like apps and, as extension points, can be a section of an app, a tab, a secondary area app, or a typical Workspace app, among others.