Available Report Types

Overview

There are eleven report types available:

Report Access and Data Availability

Access

It's generally expected that the customer’s account has access to all the report types listed above, but exceptions may occur according to the contract details or Early Access participation. In case you don’t have access to a particular report type and have interest in it, contact a Customer Success Manager.

Data Availability

  • A report file is available for download for 30 days (the reports available via the Talkdesk® API can change over time).

  • Data is available up to a month of data per request.

  • Depending on the report, it's possible to get data up to 13 months to no limits at all. The Calls and User Status report have no limits regarding data availability. The data availability limits of each report must be verified on each report specific documentation page.

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User Status and Calls Report - Data Availability and Data Freshness

In the Reporting API, these two reports have no limitations regarding data availability.

Regarding data freshness, User Status and Calls report used to have a data refresh of one hour. This has been improved in the Explore API: refreshing every minute.

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Report File Format

The reports obtained via the Explore API are available in three file formats: CSV, JSON and JSON_BULK. The user can select the file format according to their preference.

By default, report field names are displayed this way:

  • CSV: "Field Name Example".
  • JSON and JSON bulk: "Field_Name_Example".

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