Available Report Types
There are 15 report types available:
- Calls Report .
- Explore Calls Report .
- Calls Report All Data Status.
- User Status Report.
- Studio Flow Execution Report.
- Contacts Report.
- Ring Attempts Report.
- Outbound Dialer Calls Report.
- Quality Management Evaluation Analysis Report.
- Feedback Report.
- Feedback Flow Report.
- WFM Schedule Adherence Report.
- Messaging Contacts Report.
- Messaging Traffic Report.
- Audit Logs Report.
You can't download a custom or default report or dashboard created in Explore via the Explore API.
The reports that can be extracted via Explore API are the ones listed above.
Report Access and Data Availability
It's generally expected that the customer’s account has access to all the report types listed above, but exceptions may occur according to the contract details or Early Access participation. In case you don’t have access to a particular report type and are interested in it, contact a Customer Success Manager.
A report file is available for download for 30 days (the reports available via the Talkdesk® API can change over time).
Data is available for up to a month of data per request.
Depending on the report, it's possible to get data for up to 13 months with no limits at all. The Calls and User Status report has no limits regarding data availability. The data availability limits for each report must be verified on each report-specific documentation page.
User Status and Calls Report - Data Availability and Data Freshness
In the Reporting API, these two reports have no limitations regarding data availability.
Regarding data freshness, User Status and Calls report used to have a data refresh of one hour. This has been improved in the Explore API: refreshing every minute.
Report File Format
The reports obtained via the Explore API are available in three file formats: CSV, JSON and JSON_BULK. The user can select the file format according to their preference.
By default, report field names are displayed this way:
- CSV: "Field Name Example".
- JSON and JSON bulk: "Field_Name_Example".
If you have questions or technical issues, please open a ticket using this form.
Updated about 2 months ago