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Building with Talkdesk

Getting Started
- Starting Local Development
- Talkdesk® APIs
Authentication
Paging Results
App and Data Types
Compatibility
Developer FAQs

CUSTOMIZING CHAT WIDGET

Chat Widget V1
Chat Widget V2
Migrating from Chat Widget v1 to v2

Integrating a Partner App

Overview
Partner Starting Point
Guides
Talkdesk Partner Project™
App Launch and Enablement

Talkdesk Integrations

Overview
Custom Integration
Connections
FAQs
Blueprints
- Trigger a Salesforce Flow
- Do a Zendesk Data Dip

Talkdesk Workspace Designer

Overview
Cards
Panels
- Importing and Exporting Panels
Canvas
Components
Variables
Blueprints
FAQs

Contact Center

Overview
Attributes API
Billing Insights API
Callback API
Campaign Management API
Contacts API
Do Not Call Lists API
Fallback Experience API
Financial Services Experience Cloud for Insurance
Financial Services Experience Cloud for Banking
Flows API
Identity API
Patient Omni-Channel Interactions Report API
Prompts API
Recordings API
Ring Groups API
Appointment Scheduler External API
Record Lists API
Digital Connect API
Simulated Email API

Data Platform

Overview
Live API
Advanced Dialer Calls Report API
Explore API
Reporting Custom Fields API
Guardian API
Data Dictionary

Advanced Dialer Cloud API Documentation

Agent API
Campaign API
Customer API
Standard Response Format
Error Handling
Data and Report Availability
Best Practices
Troubleshooting
DNC Management API
Telephony SDK API
Team API
Skill API
Queue API
User Management API (Enhanced)
API Integration Patterns

Management

Overview
Users API
SCIM API
Accounts API
Usage-Manager API
Case API
Webhook Trigger API
Retail Experience Cloud - Retail E-commerce Integration
Bulk Import API
CFM API
Express API

Talkdesk Workforce Management

Overview
Time-Off Sync with HR Systems
Scheduled Time-Off API
Time-Off Balance

Resources

Contacts
Additional Documentation

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WFM Team Schedule Report API

Updated 17 days ago

WFM Schedule Adherence Report

WFM Timeseries Report