WFM Team Schedule Report API

Overview

The WFM Team Schedule Report provides a raw log of data that allows tracking how agents are scheduled to different types of events.

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Access and Registration
Authentication

Usage

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Specify wfm_team_schedule_report as report type in the Explore API request path:
/data/reports/wfm_team_schedule_report/jobs

Report Example

Agent Name,Agent Id,Agent Queues,Agent Team,Event Type Name,Event Start Time,Event End Time,Event Duration (min),Event Pay Status,Event Type Usage,Event Paid Time (min),Created At,Updated At,Event Id
Angelo Oliveira,63c199be92bdd96dcf75a221,"queue for block approx,deferred queue for block approx",,Meeting,2025-03-28 0:00:00,2025-03-28 1:00:00,60,PAID,MEETING,,2024-05-14 19:09:36,2024-05-14 19:09:36,8af24da18dd18f68018de5074f587a26-recurrence-393
Ricardo Nunes,5ebd47963047860007094bd2,kraken,EU Regional - Kraken Team,Available for all channels A,2025-03-28 0:00:00,2025-03-28 2:00:00,120,PAID,SHIFT,,2025-02-17 0:03:10,2025-02-17 0:03:10,8af2656694f8220c0195113741085fd8
Mario GonÃ§alves,63c19a535ddec3224b85f66a,agents,,Meeting,2025-03-28 0:00:00,2025-03-28 1:00:00,60,PAID,MEETING,,2024-09-12 3:40:35,2024-09-12 3:40:35,8af24da18dd18f68018de5074f587a26-recurrence-393
Bruno Silva,63f7a258dae56b6197d11360,"agents,summer_campaign,support,test3,queue1,queue2,queue3,queue4,queue5,queue6",EU Regional - Kraken Team,Available for all channels A,2025-03-28 0:00:00,2025-03-28 2:00:00,120,PAID,SHIFT,,2025-03-18 0:06:36,2025-03-18 0:06:36,8af276f39587e8770195a692d7ac0734
Ana Gomes,618a83a4c288321498f9fa06,"agents,summer_campaign,support,test3,queue1,queue2,queue3,queue4,queue5,queue6",New Team 27 Oct,Available for all channels A,2025-03-27 19:30:00,2025-03-27 21:30:00,120,PAID,SHIFT,,2025-02-17 0:03:09,2025-02-24 0:03:08,8af2656694f8220c019511373ae85f2f
Gennadiy Stepanov,5da895308701c9000958a488,"agents,technical_support",,Available for all channels A,2025-03-27 19:00:00,2025-03-28 0:00:00,300,PAID,SHIFT,,2025-02-24 0:03:06,2025-03-19 0:02:47,8af239e994f8230601953543bbf94530
Anderson Sergio,65bd03d3e351cd22f387e5f4,agents,,Available for all channels A,2025-03-27 18:45:00,2025-03-27 19:30:00,45,PAID,SHIFT,,2025-02-17 0:03:10,2025-03-14 0:03:27,8af2656694f8220c019511373b2c5f3f
Anderson Sergio,65bd03d3e351cd22f387e5f4,agents,,Break,2025-03-27 18:30:00,2025-03-27 18:45:00,15,UNPAID,BREAK,,2025-03-14 0:03:27,2025-03-14 0:03:27,8af263cf9587e95d019591f603743a8c
JoÃ£o Matias,5da8954579011c0009341fc6,"agents,test",,Available for all channels A,2025-03-27 18:15:00,2025-03-27 19:00:00,45,PAID,SHIFT,,2025-02-19 7:38:40,2025-03-21 0:36:40,8af2656694f8220c0195113739905ee9
Olga Agent,635a901786adf82baa5083f8,agents,US Regional - Manager Team,Meeting,2025-03-27 18:00:00,2025-03-27 19:00:00,60,PAID,MEETING,,2024-09-12 3:40:39,2024-09-12 3:40:39,8af2bcfd8c35cd6f018c3b0c44413357-recurrence-478
JoÃ£o Matias,5da8954579011c0009341fc6,"agents,test",,Break,2025-03-27 18:00:00,2025-03-27 18:15:00,15,UNPAID,BREAK,,2025-03-21 0:36:40,2025-03-21 0:36:40,8af259799587e96d0195b6216b547a83
Anderson Sergio,65bd03d3e351cd22f387e5f4,agents,,Available for all channels A,2025-03-27 16:30:00,2025-03-27 18:30:00,120,PAID,SHIFT,,2025-02-17 0:03:10,2025-03-14 0:03:27,8af2656694f8220c019511373b2c5f3f
Anderson Sergio,65bd03d3e351cd22f387e5f4,agents,,Break,2025-03-27 16:15:00,2025-03-27 16:30:00,15,UNPAID,BREAK,,2025-03-14 0:03:27,2025-03-14 0:03:27,8af263cf9587e95d019591f603743a8d
Olga Agent,635a901786adf82baa5083f8,agents,US Regional - Manager Team,Meeting,2025-03-27 16:00:00,2025-03-27 17:00:00,60,PAID,MEETING,,2024-09-12 3:40:39,2024-09-12 3:40:39,8af238f68f1a899e018f4e500ea6019d-recurrence-326

Data and Report Availability

You can request up to one month of data through the Explore API, applicable for the DRAFT edition only
There are no limits on the data availability regarding time frame.

Report Limitations

The report refreshes every hour to ensure the latest schedules are captured, including any changes made to schedules within the past 90 days. However, schedule changes made beyond the 90-day window won't be reflected in the report.

From March 29th, 2024 onward, the report shows only unique events. For data before this date, you may encounter multiple versions of events on the same day.

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Supported Regions and Base URLs

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.