Contacts Report All Data Status
Overview
The Contacts Report All Data Status report offers a comprehensive record of contact information.
To be more specific, the Contacts Report All Data Status report provides the ability to review the status of all call data and interactions, encompassing both valid and damaged records.
Usage
Specify the contacts_all_data_status
type in the Explore API path: /data/reports/contacts_all_data_status/jobs
Report Example
{
"entries": [
{
"interaction_id": "e20d72dafeb8493ab0f8f1b317cbf5f1",
"contact_id": "b348cb9289504b6e94e7a602a1ce4eff",
"company_number": "+19039138659",
"phone_display_name": null,
"contact_person_number": "+18553712568",
"external_phone_number": null,
"direction": "OUT",
"contact_type": "Connected",
"started_at": "2023-05-22 10:24:34",
"wait_time": null,
"time_to_missed": null,
"abandon_time": null,
"short_abandon_time": null,
"time_to_voicemail": null,
"ring_time": null,
"connect_time": 0,
"answered_at": null,
"connected_at": "2023-05-22 10:24:34",
"talk_time": 1,
"hard_hold_time": null,
"soft_hold_time": null,
"hold_time": null,
"after_call_work_time": null,
"finished_at": "2023-05-22 10:24:36",
"duration": 2,
"handle_time": 1,
"inside_business_hours": "Yes",
"inside_service_level": "No",
"within_service_level_threshold": "No",
"transfer_out": "No",
"transfer_out_type": null,
"transfer_in": "No",
"transfer_in_type": null,
"callback": "No",
"ring_groups": "agents",
"user_name": "Josef Green",
"direct_assignment_user": null,
"team_name": null,
"user_id": "622b35a86a92ca753c57122c",
"direct_assignment_ids": null,
"team_id": null,
"handling_ring_groups": null,
"disconnected_by_agent": "No",
"last_contact": "Yes",
"data_status": "Valid"
}
],
"total": 1
}
Data and Report Availability
Up to a month of data per request.
There are no limits on the data availability regarding timeframe.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated 8 months ago