Contacts Report All Data Status

Overview

The Contacts Report All Data Status report offers a comprehensive record of contact information.

To be more specific, the Contacts Report All Data Status report provides the ability to review the status of all call data and interactions, encompassing both valid and damaged records.

Usage

Specify the contacts_all_data_status type in the Explore API path: /data/reports/contacts_all_data_status/jobs

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Contacts Report All Data Status metrics

Report Example

{
    "entries": [
        {
            "interaction_id": "e20d72dafeb8493ab0f8f1b317cbf5f1",
            "contact_id": "b348cb9289504b6e94e7a602a1ce4eff",
            "company_number": "+19039138659",
            "phone_display_name": null,
            "contact_person_number": "+18553712568",
            "external_phone_number": null,
            "direction": "OUT",
            "contact_type": "Connected",
            "started_at": "2023-05-22 10:24:34",
            "wait_time": null,
            "time_to_missed": null,
            "abandon_time": null,
            "short_abandon_time": null,
            "time_to_voicemail": null,
            "ring_time": null,
            "connect_time": 0,
            "answered_at": null,
            "connected_at": "2023-05-22 10:24:34",
            "talk_time": 1,
            "hard_hold_time": null,
            "soft_hold_time": null,
            "hold_time": null,
            "after_call_work_time": null,
            "finished_at": "2023-05-22 10:24:36",
            "duration": 2,
            "handle_time": 1,
            "inside_business_hours": "Yes",
            "inside_service_level": "No",
            "within_service_level_threshold": "No",
            "transfer_out": "No",
            "transfer_out_type": null,
            "transfer_in": "No",
            "transfer_in_type": null,
            "callback": "No",
            "ring_groups": "agents",
            "user_name": "Josef Green",
            "direct_assignment_user": null,
            "team_name": null,
            "user_id": "622b35a86a92ca753c57122c",
            "direct_assignment_ids": null,
            "team_id": null,
            "handling_ring_groups": null,
            "disconnected_by_agent": "No",
            "last_contact": "Yes",
            "data_status": "Valid"
        }
    ],
    "total": 1
}

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Data and Report Availability

Each request retrieves data for up to one month.

The data available extends back to as long as 13 months, starting from the least recent month.

In terms of data currency, the Explore Contacts All Data Status Report previously had a refresh rate of one hour. However, this has been enhanced in the Explore API, where data is now refreshed every minute.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.