The Card Trigger is always the first component in a flow. It signifies the beginning of the flow execution and activates when a card is loaded and presented to the user (default exit).
Additionally, this component can initiate the flow's execution in response to Talkdesk events. This means that whenever a particular event occurs, the card will automatically re-trigger the flow.
This component is mandatory and is always included in a flow.
To configure this component, follow these steps:
1 - Double-click the Card Trigger component to open the configuration panel (Figure 1 - 1).
2 - Enter the component name (required field; Figure 1 - 2).
3 - Select the desired Talkdesk Event type to monitor (Figure 1 - 3). More about these events below.
4 - Optionally, choose the variables to track (Figure 1 - 4).
5 - Finally, click Save (Figure 1 - 5).
The default exit represents the initial execution of the flow and is triggered when the card is first loaded on the user's screen.
This event occurs every time a variable changes. When this specific event happens, a new field will appear (Figure 1 - 4). Select all the variables you want to monitor.
This event is emitted when a contact initiates a call to Talkdesk, just before it starts ringing.
This event is emitted when an agent answers a call.
This event is emitted when an answered call ends, either because the agent closed the call or the contact hung up.
This event is emitted when a call is initiated to an external contact to join an ongoing conversation. Please note that this contact is considered "external" to the ongoing conversation and can be an agent.
This event is emitted when a call to an external contact is answered. Again, this contact is considered "external" to the conversation and can be an agent.
This event is emitted when an external contact leaves an ongoing conversation. Similar to the previous events, this contact is regarded as "external" to the conversation and can be an agent.
This event is emitted when an interaction is assigned.
This event is emitted when the interaction is answered by an agent when the contact was initially dialed, or vice versa.
If you have questions or technical issues, please open a ticket using this form.
Updated about 1 month ago