Audit Logs Report


The Audit Logs Report provides a way to obtain information about how the Talkdesk systems are being used, by whom, and when, translating this data into a powerful and reliable source of auditing operations performed within the contact center service.


Specify audit_logs as report type in the Explore API request path: /data/reports/audit_logs/jobs.


Audit Logs Report metrics

Report Example

  "entries": [
      "actor_id": "f04f963055ef4cbeba80141f21ec1827",
      "generator_name": "ring-groups-api",
      "ip_addresses": [
      "operation": "read_ring_groups",
      "platform_tid": "013cce17-7603-7204-1035-638c3e371209",
      "resource_id": "/ring-groups",
      "operation_status": "success",
      "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36",
      "timestamp": "2023-02-10 17:07:22.809",
      "user_id": "123456789ID",
      "agent_name": "Jonh Doe",
      "agent_email": "[email protected]"
  "total": 1


Data and Report Availability

Up to a month of data per request.

There are no limits on the data available regarding the time frame.


Data Freshness

The data for the Audit Logs Report will have a freshness of one hour.


If you have questions or technical issues, please open a ticket using this form.