Audit Logs Report
Overview
The Audit Logs Report provides a way to obtain information about how the Talkdesk systems are being used, by whom, and when, translating this data into a powerful and reliable source of auditing operations performed within the contact center service.
Usage
Specify audit_logs
as report type in the Explore API request path: /data/reports/audit_logs/jobs
.
Report Example
{
"entries": [
{
"actor_id": "f04f963055ef4cbeba80141f21ec1827",
"generator_name": "ring-groups-api",
"ip_addresses": [
"85.240.88.175"
],
"operation": "read_ring_groups",
"platform_tid": "013cce17-7603-7204-1035-638c3e371209",
"resource_id": "/ring-groups",
"operation_status": "success",
"user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36",
"timestamp": "2023-02-10 17:07:22.809",
"user_id": "123456789ID",
"agent_name": "Jonh Doe",
"agent_email": "[email protected]"
}
],
"total": 1
}
Data and Report Availability
Up to a month of data per request.
There are no limits on the data available regarding the time frame.
Data Freshness
The data for the Audit Logs Report will have a freshness of one hour.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated 12 months ago