Phone Validation API
Overview
The Phone Validation API performs a series of phone validations in inbound calls to obtain device and phone number fraud-related insights.
Use Case
As a real life example, consider the scenario where Talkdesk administrators want to detect and route potential fraudulent calls within Talkdesk Studio, or get insights regarding a designated phone number, or even a series of phone numbers. Using the Phone Validation API, it is possible to obtain the insights of the phone number(s) so those can be used to integrate with Studio or even with third-party systems.
Integrating with Studio
You can integrate the Phone Validation API with Studio by using Studio components. You can use the Execute Action component to call the Phone Validation API and expose the insights as variables in Studio. Then you can use the Conditional Statement component to define the routing logic in Studio.
Usage
Getting the phone number insights (this endpoint helps understand the variables below).
Variable | Description |
|---|---|
Active | Reveals if this phone number is a live phone number that is currently active |
Carrier | The carrier this phone number has been assigned to, or "N/A" if unknown |
Country | The two-character country code for the phone number |
Do Not Call (DNC) | Indicates if the phone number is listed on any DNC lists |
Fraud Score | The risk score, which measures how likely a phone number is to be fraudulent |
Line Type | The type of line this phone number is associated with (Toll-Free, Mobile, Landline, Satellite, Voice Over Internet Protocol - VOIP, Premium Rate, Pager, etc...), or "N/A" if unknown |
Prepaid | Indicates if this phone number is associated with a prepaid service plan |
Risky | Points out if this phone number is associated with fraudulent activity, scams, fake accounts, or other suspicious behavior |
Status | The phone validation status as a result of the Fraud Score |
Recent Abuse | Details on whether this phone number has been associated with recent or ongoing fraud |
Valid | Indicates if the phone number is considered valid based on assigned phone numbers available to carriers in the caller’s country |
VOIP | Illustrates if this phone number is a VOIP or a digital phone number. |
When | The date and time when the call took place |
API Availability
The Phone Validation API has been in General Availability since February 2022.
Updated about 1 month ago