Phone Validation API
Overview
The Phone Validation API, a Talkdesk Identity™ solution, performs a series of phone validations in inbound calls to get device and phone number fraud-related insights.
Use Case
As a real life example, consider the scenario where Talkdesk administrators want to get insights regarding a designated phone number, or even a series of phone numbers. Using the Phone Validation API, it is possible to get insights into the phone number(s) so those can be used to integrate with third-party systems.
Usage
Getting the phone number insights (this endpoint helps understand the variables below).
| Variable | Description | Value Type | Value Ranges |
|---|---|---|---|
| Active | Reveals if this phone number is a live phone number that is currently active | String | - True - False - N/A |
| Carrier | The carrier this phone number has been assigned to, or "N/A" if unknown | String | - - Null |
| Country | The two-character country code for the phone number | String | Example: “PT”, “US” |
| Do Not Call (DNC) | Indicates if the phone number is listed on any DNC lists | String | - True - False - N/A |
| Fraud Score | The risk score, which measures how likely a phone number is to be fraudulent | Integer | Percentage from 0 to 100 with no decimal numbers: - Fraud scores < 75% are considered Safe. - Fraud scores >= 75% and < 85% are Suspicious. - Fraud scores >=85% are High-risk. |
| Leaked | Indicates if this phone number has recently been exposed in an online database breach or act of compromise | String | - True - False - N/A |
| Line Type | The type of line this phone number is associated with (Toll-Free, Wireless, Landline, Satellite, Voice Over Internet Protocol - VOIP, Premium Rate, Pager, etc.), or "N/A" if unknown | String | - VOIP - Toll-Free - Wireless - Landline - Satellite - Premium Rate - Pager - N/A |
| Prepaid | Indicates if this phone number is associated with a prepaid service plan | String | - True - False - N/A |
| Risky | Points out if this phone number is associated with fraudulent activity, scams, fake accounts, or other suspicious behavior | String | - True - False - N/A |
| Spammer | Indicates if the phone number has recently been reported for spam or harassing calls/texts | String | - True - False - N/A |
| Status | The phone validation status as a result of the Fraud Score | String | - True - False - N/A |
| Recent Abuse | Details on whether this phone number has been associated with recent or ongoing fraud | String | - True - False - N/A |
| Region | The region (state) of the phone number if available, or "N/A" if unknown | String | Example: “CA”, “AZ” |
| Valid | Indicates if the phone number is considered valid based on assigned phone numbers available to carriers in the caller’s country | Boolean | - True - False |
| VOIP | Illustrates if this phone number is a VOIP or a digital phone number. | String | - True - False - N/A |
| When | The date and time when the call took place | String | yyyy-mm-ddThh:mm:ss.s |
API Availability
The Phone Validation API has been in General Availability since February 2022.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated almost 2 years ago