The Phone Validation API performs a series of phone validations in inbound calls to get device and phone number fraud-related insights.
As a real life example, consider the scenario where Talkdesk administrators want to detect and route potential fraudulent calls within Talkdesk Studio, or get insights regarding a designated phone number, or even a series of phone numbers. Using the Phone Validation API, it is possible to get the insights of the phone number(s) so those can be used to integrate with Studio or even with third-party systems.
Integrating with Studio
You can integrate the Phone Validation API with Studio by using Studio components. You can use the Execute Action component to call the Phone Validation API and expose the insights as variables in Studio. Then you can use the Conditional Statement component to define the routing logic in Studio.
Getting the phone number insights (this endpoint helps understand the variables below).
Reveals if this phone number is a live phone number that is currently active
The carrier this phone number has been assigned to, or "N/A" if unknown
The two-character country code for the phone number
Example: “PT”, “US”
Do Not Call (DNC)
Indicates if the phone number is listed on any DNC lists
The risk score, which measures how likely a phone number is to be fraudulent
Percentage from 0 to 100 with no decimal numbers:
The type of line this phone number is associated with (Toll-Free, Wireless, Landline, Satellite, Voice Over Internet Protocol - VOIP, Premium Rate, Pager, etc.), or "N/A" if unknown
Indicates if this phone number is associated with a prepaid service plan
Points out if this phone number is associated with fraudulent activity, scams, fake accounts, or other suspicious behavior
The phone validation status as a result of the Fraud Score
Details on whether this phone number has been associated with recent or ongoing fraud
Indicates if the phone number is considered valid based on assigned phone numbers available to carriers in the caller’s country
Illustrates if this phone number is a VOIP or a digital phone number.
The date and time when the call took place
The Phone Validation API has been in General Availability since February 2022.
Updated 2 months ago