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Advanced Dialer Calls Report API

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Overview

The Advanced Dialer Calls Report API provides a list of advanced dialer call information.

Usage

Specify advanced_dialer_calls_report as report type in the Explore API request path: /data/reports/advanced_dialer_calls_report/jobs.

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Advanced Dialer Calls Report metrics.

{
    "entries":
    [
        {
            "interaction_id": "685b4313431f42d68a1032f7607c3e7b",
            "advanced_dialer_interaction_id": null,
            "external_call_id": null,
            "campaign_id": "39",
            "campaign_name": "CampaignforAutomationSalesDemo",
            "list_id": "150",
            "list_name": "PreviewListforAutomation",
            "contact_id": "66f8ee0261019231ad169d35",
            "contact_external_id": "",
            "cli": "+442076644789",
            "contact_phone_number": "+17406284275",
            "attempt_number": null,
            "dial_mode": "Preview",
            "call_started_time": "2024-11-27 02:05:48",
            "ringing_at_customer": null,
            "call_finished_time": "2024-11-27 02:05:53",
            "total_duration": 4,
            "agent_disposition": "Transferred",
            "system_disposition": "connected",
            "notes": "",
            "is_callback": "No",
            "advanced_dialer_sip_hangup_code": null,
            "agent_id": "6667e770bdb4cb773adc3f3a",
            "agent_name": null,
            "transferred_agent_id": "6667e7cf82f7184d6abfb5e9",
            "transferred_agent_name": "metoto Han"
        },
        {
            "interaction_id": "22b5c76d7d994c09a6cd8679607fde93",
            "advanced_dialer_interaction_id": null,
            "external_call_id": null,
            "campaign_id": "39",
            "campaign_name": "CampaignforAutomationSalesDemo",
            "list_id": "152",
            "list_name": "PreviewListforAutomationGroup",
            "contact_id": "66f2aa857df07a47bd85c239",
            "contact_external_id": "",
            "cli": "+442076644789",
            "contact_phone_number": "+12728881127",
            "attempt_number": null,
            "dial_mode": "Preview",
            "call_started_time": "2024-11-27 02:04:04",
            "ringing_at_customer": null,
            "call_finished_time": "2024-11-27 02:04:10",
            "total_duration": 6,
            "agent_disposition": "Transferred",
            "system_disposition": "connected",
            "notes": null,
            "is_callback": "No",
            "advanced_dialer_sip_hangup_code": null,
            "agent_id": "666808adbdb4cb773adc3f49",
            "agent_name": null,
            "transferred_agent_id": null,
            "transferred_agent_name": null
        }
    ],
    "total": 2
}

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Data and Report Availability

The data becomes available as soon as the survey is sent, or a survey response event is generated and is available on the Talkdesk database. When the report is created, the customer can see the fresh data in the Advanced Dialer Calls Report right away.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.

Updated about 4 hours ago