When the Flows API is triggered, it starts an interaction that executes the published version of a given Studio flow.
As a real life example, consider the case where a courier, delivering a package, uses an app to manage the delivery. The courier then clicks a button on the app that triggers an API flow. This flow will trigger an interaction with the person waiting for the package, for instance, sending an SMS and agentless voice call saying: your courier will be in the delivery location with your package in 10 minutes.
Starting an interaction that executes the published version of the flow.
Only flows with the API request trigger type can be triggered this way.
The Flows API has been in General Availability since April 2022.
If you have questions or technical issues, please open a ticket using this form.
Updated about 1 month ago