Messaging Traffic Report
Overview
The Messaging Traffic Report provides the information for each message, such as: when the message was sent, who sent it, the direction of the message, the message ID, the interaction ID that contains the message, etc.
Interaction
An interaction consists of the full activity of communication between agents and callers, and contacts are subsets of an interaction (transfers or fallbacks to different ring groups).
Usage
Specify messaging_traffic as report type in the Explore API request path: /data/reports/messaging_traffic/jobs.
Report Example
{
"entries": [
{
"contact_id": "f2bd0d65-3a68-4189-a322-16edbe16ef90",
"channel_type": "EMAIL",
"contact_person_id": "[email protected]",
"contact_person_name": "",
"interaction_id": "7b8ae824abf4460f8baec54e344b1905",
"message_created_at": "2022-08-22 19:49:12",
"message_direction": "Inbound",
"message_id": "da0b5b91-e7fd-488f-ae02-922a52a18e60",
"user_id": null,
"user_name": null
},
{
"contact_id": "d9024365-c940-4515-a8d4-80508466c0a8",
"channel_type": "EMAIL",
"contact_person_id": "[email protected]",
"contact_person_name": "",
"interaction_id": "fc032d083df846a7b9164a279c47a8e3",
"message_created_at": "2022-08-22 18:36:06",
"message_direction": "Inbound",
"message_id": "72405c25-3e5c-4f89-bb14-f18873c83188",
"user_id": null,
"user_name": null
}
],
"total": 49
}
Data and Report Availability
Up to a month of data per request.
There are no limits on the data availability regarding timeframe.
Messaging Traffic Report @ Explore API vs @ Reporting API - Data Availability and Data Freshness
Regarding data freshness, there is no difference between the Explore API and Reporting API. Both share the same assumptions of data and report availability.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated 8 months ago