An action can be executed in three different ways throughout Talkdesk, as multiple Talkdesk products are able to execute actions:
You need permission to manually execute an action. This permission can be set under the Defining and Editing Permissions section, as depicted in Figure 16..
2 - In a Studio flow
Execute action - quick representation of the component and how to use it.
How to configure a flow to take advantage of the Execute Action Component on Studio to use the previously configured action.
Using the Execute Action component - details regarding the supported input and output formats.
Execute Action component - Exits.
3 - Through automations
Actions executed through automations or a Studio flow do not require a specific set of permissions, as you won't directly run these actions.
If you have questions or technical issues, please open a ticket using this form.
Updated 4 months ago