Executing an Action

An action can be executed in three different ways throughout Talkdesk, as multiple Talkdesk products are able to execute actions:

1 - When testing the actions during configuration

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You need permission to manually execute an action. This permission can be set under the Defining and Editing Permissions section, as depicted in Figure 16..

2 - In a Studio flow

• Execute action - quick representation of the component and how to use it.

• How to configure a flow to take advantage of the Execute Action Component on Studio to use the previously configured action.

• Using the Execute Action component - details regarding the supported input and output formats.

• Execute Action component - Exits.

3 - Through automations

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Actions executed through automations or a Studio flow do not require a specific set of permissions, as you won't directly run these actions.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.