Appointment Scheduler External API

Overview

The Appointment Scheduler is a Talkdesk application designed to streamline the process of booking appointments between end users and specialists. This robust solution comprises two key components:

1. An administrative interface for managing specialist information and calendar access.
2. An agent-facing frontend for facilitating appointment bookings.

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Use Case

To enhance the versatility of our Appointment Scheduler, we offer a suite of APIs that enable seamless integration with self-service systems, such as Talkdesk Autopilot. These APIs provide the following capabilities:

1. Retrieve teams associated with a specific account
2. Access real-time team availability
3. Obtain a comprehensive list of existing appointments
4. Book new appointments
5. Cancel or delete existing appointments

To begin leveraging these APIs for your self-service scenarios, please refer to our detailed API documentation. This resource provides comprehensive information on endpoint URLs, request/response formats, and authentication requirements. For further assistance or to discuss custom integration options, please contact our dedicated support team.

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Access and Registration

Authentication

Usage

1 - Get teams associated with an account by team ID.

GET /industries-scheduler/teams

2 - Get availabilities of one or more emails.

POST /industries-scheduler/availabilities

3 - Get appointments associated with an account.

 GET /industries-scheduler/appointments

4 - Create a calendar event and notify using SMS.

 POST /industries-scheduler/appointments

5 - Delete an appointment in the scheduler by eventId.

POST /industries-scheduler/appointment/cancel

Scopes

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Supported Regions and Base URLs

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API Availability

Industries Scheduler API has been in General Availability since September 2024.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.