User Status Report
Overview
The User Status Report provides a raw log of agent status changes occurring in Talkdesk®.
Usage
Specify the user_status
type in the Explore API path: /data/reports/user_status/jobs
Report Example
{
"total": 2,
"type": "user_status",
"version": "v1",
"entries": [
{
"user_name": "Robert Sur",
"user_email": "[email protected]",
"user_id": "13da-3ccd-3423",
"status_label": "Away",
"status_start_at": "2016-01-29 10:30:00",
"status_end_at": "2016-01-29 10:30:14",
"status_time": 14,
"is_user_active": true,
"team_id": "69bd4bed944f4de99cb79736f2ca15b1"
"team_name": "The A-Team"
"ring_groups": "["rg1", "rg2"]"
},
{
"user_name": "Robert Sur",
"user_email": "[email protected]",
"user_id": "13da-3ccd-3423",
"status_label": "On A Call",
"status_start_at": "2016-01-29 10:30:15",
"status_end_at": "2016-01-29 10:31:15",
"status_time": 60,
"is_user_active": false,
"team_id": "69bd4bed944f4de99cb79736f2ca15b1"
"team_name": "The A-Team"
"ring_groups": "["rg1", "rg2"]"
}
]
}
Data Availability
Up to a month of data per request.
There are no limits on the data availability regarding timeframe.
User Status Report - Data Availability and Data Freshness
Regarding data freshness, the User Status Report used to have a data refresh of one hour. This has been improved in the Explore API: data is refreshed every minute.
Duplicate Records
It may occur that, for some users, there seems to be duplicated records. This happens because of these scenarios:
1 - A month change, generating a new record even without status change:
- Offline (starting January 29 at 5.59 PM, ending January 31 at 11H59 PM).
- Offline (starting February 1 at 00 AM, ending February 1 at 3 PM).
2 - A team change, generating a new record even without a status change.
3 - A dialer campaign change, generating a new record even without status change.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated about 2 months ago