User Status Report
Overview
The User Status Report provides a raw log of agent status changes occurring in Talkdesk®.
Usage
Specify the user_status type in the Explore API path: /data/reports/user_status/jobs
Report Example
{
"total": 2,
"type": "user_status",
"version": "v1",
"entries": [
{
"user_name": "Robert Sur",
"user_email": "[email protected]",
"user_id": "13da-3ccd-3423",
"status_label": "Away",
"status_start_at": "2016-01-29 10:30:00",
"status_end_at": "2016-01-29 10:30:14",
"status_time": 14,
"is_user_active": true,
"team_id": "69bd4bed944f4de99cb79736f2ca15b1"
"team_name": "The A-Team"
"ring_groups": "["rg1", "rg2"]"
},
{
"user_name": "Robert Sur",
"user_email": "[email protected]",
"user_id": "13da-3ccd-3423",
"status_label": "On A Call",
"status_start_at": "2016-01-29 10:30:15",
"status_end_at": "2016-01-29 10:31:15",
"status_time": 60,
"is_user_active": false,
"team_id": "69bd4bed944f4de99cb79736f2ca15b1"
"team_name": "The A-Team"
"ring_groups": "["rg1", "rg2"]"
}
]
}
Data Availability
Up to a month of data per request.
There are no limits on the data availability regarding timeframe.
Duplicate Records
It may occur that, for some users, there seems to be duplicated records. This happens because of these scenarios:
1 - A month change, generating a new record even without status change:
- Offline (starting January 29 at 5.59 PM, ending January 31 at 11H59 PM).
- Offline (starting February 1 at 00 AM, ending February 1 at 3 PM).
2 - A team change, generating a new record even without a status change.
3 - A dialer campaign change, generating a new record even without status change.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated 8 months ago