There are three types of Talkdesk® integrations:
To create an out-of-the-box integration that will be available for all customers, contact [email protected] with the request and details on the purpose of the integration.
Talkdesk customers and partners can easily integrate with specific systems not offered on the out-of-the-box Talkdesk integrations library.
Focusing on the integration of CRMs, support tools and other third-party software where customer data is synchronized with the Talkdesk customer instances, this section will provide all the necessary information to prepare and submit a request to activate a Talkdesk custom integration:
This section provides information on how to prepare the necessary information to be sent to Talkdesk for the activation of a custom integration. This will include some information such as the integration name and details, endpoints definition, etc. This information will allow Talkdesk to correctly configure the custom integration, so it can correctly communicate with the external system.
It is possible to perform multiple requests for the same custom integration to be activated on multiple Talkdesk instances.
This section explains how to create a custom integration using Connections. The difference between this and the custom integration creating process described above is that Connections allows you to be autonomous in configuring custom integrations and custom actions.
Connections is particularly helpful for business cases not covered by the current out-of-the-box integrations.
Updated 3 days ago