Talkdesk Identity™

Identity is an authentication and fraud detection tool that empowers you to automatically authenticate callers with voice biometrics and quickly identify potential threats by profiling the phone number that is being used by the caller.

Features:

• Shorten lengthy verification processes and connect customers with agents quickly and securely with voice biometrics.
• Integrate seamlessly with Talkdesk Studio™ to automate the entire authentication process.
• Protect customer data with voice biometrics and Multi-Factor Authentication (MFA).
• Increase security and protect customer data by flagging high-risk interactions to stop fraudsters from gaining access to your contact center.

👍

Identity as a product

Identity APIs

• Voice Biometrics Opt-Out API - allows the opt-out of contacts enrolled in voice biometrics.
• Voice Biometrics Opt-In API - allows the opt-in of contacts enrolled in voice biometrics.
• Phone Validation API - processes phone validations in inbound calls to obtain device and number fraud-related insights.