Hello Builders!

To achieve a first-class Customer Experience (CX), a more customer-tailored approach is fundamental. To guarantee a successful interaction, agents must always have access to relevant information. This means a constant need to context-switch between Talkdesk and multiple other applications in order to get the relevant information to better support the customer.

Talkdesk Developers is a new blog that will bring you news, blueprints, and tips regarding the usage of some of our self-service products (Partner Project, Connections, Workspace Designer, etc.) and also about our public APIs.