Overview

This section has resources that allow developers to access key data from an organization's call center communication platform, also related to management operations.

It has technical documentation for these APIs:

• Accounts API - information about a Talkdesk® account.
• Case API - allows the retrieval and management of cases in a Talkdesk instance, making it easy to handle complex customer service interactions.
• Customer Feedback Management (CFM) API - allows you to add feedback survey data to a Talkdesk instance.
• Bulk Import API - allows creating and updating agents' settings by uploading a CSV file.
• Usage-Manage API - retrieves information about an account's wallet and bucket configurations.
• Users API - retrieves the list of users in an account and the detailed information about a user.
• Webhook Trigger API - allows the connection between Microsoft Power Automate™ and Talkdesk®, by creating a new custom integration powered by Talkdesk Connections™.

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Limited Availability

Some endpoints on Admin (Accounts API, Users API) may only be available to Talkdesk AppConnect™ partners.

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Troubleshooting

If you have questions or technical issues, please open a ticket using this form.