The Ring Groups API enables you to effectively manage contact center ring groups, facilitating the routing of various types of interactions to agents with the appropriate skills to handle them
As a real life example, consider the scenario where Talkdesk administrators who deal with ring groups management daily, are able, using the Ring Groups API, to extract raw logs of all the accounts’ ring groups, or of all agents inside a specific ring group, to facilitate management.
The Ring Groups API allows extracting a raw log of all the:
The Ring Groups API has been in General Availability since March 2021.
If you have questions or technical issues, please open a ticket using this form.
Updated about 1 month ago