Ring Groups API

Overview

The Ring Groups API enables you to effectively manage contact center ring groups, facilitating the routing of various types of interactions to agents with the appropriate skills to handle them

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Use Case

As a real life example, consider the scenario where Talkdesk administrators who deal with ring groups management daily, are able, using the Ring Groups API, to extract raw logs of all the accounts’ ring groups, or of all agents inside a specific ring group, to facilitate management.

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Access and Registration

Authentication

Usage

The Ring Groups API allows extracting a raw log of all the:

• Accounts’ ring groups.
• Users assigned to a specific ring group.

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Availability Date

The Ring Groups API has been in General Availability since March 2021.

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Supported Regions and Base URLs

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.