Ring Groups API

Overview

The Ring Groups API facilitates the ring groups management.

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Use Case

As a real life example, consider the scenario where Talkdesk administrators who deal with ring groups management daily, are able, using the Ring Groups API, to extract raw logs of all the accounts’ ring groups, or of all agents inside a specific ring group, to facilitate management.

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Access and Registration

Authentication

Usage

The Ring Groups API allows extracting a raw log of all the:

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Availability Date

The Ring Groups API has been in General Availability since March 2021.

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Supported Regions and Base URLs

Troubleshooting

If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.