The input and output of the action execution must be
JSON, as this is the supported format.
The output schema must only contain the properties that are going to be used within Talkdesk (in Studio for instance). This way, a possibly not supported field will not impact the action configuration nor its usage.
Even though multi-type variables (such as
type: [string,null]) can be configured in the input/output schema of an action, it is not currently possible to map them when configuring the Studio Execute Action component. This applies to any combination of variable types.
Even though null type variables (
type: null) can be configured in the input/output schema of an action, it is not currently possible to map them when configuring the Studio Execute Action component.
Types of authentication (not variations of them) that can be configured with Connections:
- No authentication.
- Basic authentication.
- OAuth2 Client Credentials.
- OAuth2 Client Credentials V2.
- OAuth2 Client Credentials with scopes.
- OAuth2 Resource Owner.
- OAuth2 Resource Owner V2.
- OAuth2 Authorization Code Flow.
HTTP basic authentication and OAuth follow the Request for Comments (RFC) standard. However, there is no RFC for the X-API-Key authentication.
The authentication types available cover the majority of use cases, as they are the most commonly used on public API systems.
Connections supports timeout configuration. This allows you to choose between a five-second timeout (minimum) and a 30-second timeout (maximum) when configuring an action. This timeout represents the elapsed time from the moment the action is triggered until a response is received from the third-party API.
Special characters will be encoded according to this table:
|Input Character||Output Character|
|: / ? # [ ] @ ! $ & ' ( ) * + , ; =||Unchanged (reserved)|
|Alphanumeric characters, such as 1 or a||Unchanged|
|Non-alphanumeric characters, such as á or <||Encoded (e.g.: á -> %C3%A1)|
If you have questions or technical issues, please open a ticket using this form.
Updated about 1 month ago