Studio Flow Execution Report

Overview

The Studio Flow Execution Report is a detailed report that contains, at the step level, all the information related to the interaction.

🚧
An interaction consists of the full activity of communication between agents and callers, and contacts are subsets of an interaction (transfers or fallbacks to different ring groups).

Usage

Specify the studio_flow_execution type in the Explore API request path: /data/reports/studio_flow_execution/jobs

📘
Studio Flow Execution Report metrics

Report Example

{
    "entries": [
        {
            "call_sid": "CAddaa4a68290834e94ee8d4ad072fee2f",
            "interaction_id": "789a975d44bf41578f2e6271457238f2",
            "destination_number": "+12222222222",
            "origin_number": "+13333333333",
            "flow_name": "flow A",
            "flow_id": "383357fb5a8244afb6dd3c92b6a80843",
            "component_title": "Incoming call",
            "step_name": "Initial step",
            "exit": "ok",
            "time_in_step": 1.6087963E-6,
            "timestamp": "2023-10-25 14:32:05",
            "studio_flow_executions_aggregated.flow_execution_finished_time": "2023-10-25 14:32:15",
            "step_execution_order": 0
        },
        {
            "call_sid": "CAddaa4a68290834e94ee8d4ad072fee2f",
            "interaction_id": "789a975d44bf41578f2e6271457238f2",
            "destination_number": "+14444444444",
            "origin_number": "+1555555555",
            "flow_name": "SG_Consecutive A&D RG->AG",
            "flow_id": "383357fb5a8244afb6dd3c92b6a80843",
            "component_title": "Play Audio",
            "step_name": "play audio - welcome message",
            "exit": "ok",
            "time_in_step": 8.716435E-5,
            "timestamp": "2023-10-25 14:32:05",
            "studio_flow_executions_aggregated.flow_execution_finished_time": "2023-10-25 14:32:15",
            "step_execution_order": 1
        }
    ],
    "total": 2
}

❗️
Data and Report Availability
Up to a month of data per request.
The least recent month with available data goes as far back as 13 months.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.