Data Dictionary

The Data Dictionary provides details about every data attribute and metric available in Talkdesk®, allowing to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. It’s a comprehensive list of Talkdesk key metrics and their definitions.

Data Dictionary has glossary of call types, default reports and default dashboard, how to create data sets and custom table calculations information.


All time-based data is presented in the timezone of the account or phone number.