Data Dictionary

The Data Dictionary provides details about every data attribute and metric available in Talkdesk®, allowing one to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. It’s a comprehensive list of Talkdesk's key metrics and their definitions.

Data Dictionary has a glossary of call types, default reports, and default dashboards, how to create data sets, and custom table calculations information.


All time-based data is presented in the timezone of the account or phone number.



If you have questions or technical issues, please open a ticket using this form.