Split Flow

The Split Flow component allows you to present different outcomes to the user based on specific conditions.

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Available in both Cards and Canvas flows.

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Similar to components, it is mandatory to provide a Component name (Figure 1 - 1).

To use the Split Flow, you must define at least one exit (Figure 1 - 2). Each condition consists of a variable (Figure 1 - 3), a comparator (Figure 1 - 4), and a value or variable for comparison (Figure 1 - 5). The available comparators are as follows:

• Equals.
• Different than.
• Contains.
• Does not contain.
• Greater than.
• Greater than or equals.
• Less than.
• Less than or equals

Additional conditions can be added to each exit (Figure 1 - 6), and more exits can be added to the Split Flow component (Figure 1 - 7). A fallback exit (Figure 1 - 8) is automatically provided to be used when none of the defined conditions are met.

When there are multiple conditions per exit, you can choose whether all of them (Figure 2 - 1) or just one of them (Figure 2 - 2) need to be met for the automation to follow that particular exit.

Figure 3 presents an example of a Split Flow configuration. See here a real use case example.

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Troubleshooting

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