Explore Calls Report
Overview
The Explore Calls Report provides a raw log of calls, call metadata, and call recordings for voice interactions occurring in Talkdesk®. This report shows the same data as the Explore UI Default Report Calls.
Usage
Specify the explore_calls type in the Explore API path: /data/reports/explore_calls/jobs
Knowledge Base Article
Report Example
{
"entries":
[
{
"interaction_id": "74458c259bc04bf1988697e3c5623ae2",
"call_type": "inbound",
"start_time": "2022-06-30 16:42:24",
"end_time": "2022-06-30 16:42:38",
"talkdesk_phone_number": "+14704678413",
"customer_phone_number": "+17753827775",
"talk_time": 0.000069444446,
"record": "/recordings/cads13d23123asdfa413",
"hangup": "disconnected",
"in_business_hours?": "TRUE",
"callback_from_queue?": "FALSE",
"waiting_time": 0.00005787037,
"agent_speed_to_answer": 0.000046296296,
"holding_time": 0.0,
"rating": 2,
"description": "They were not interested",
"agent_name": "Alice Eve",
"phone_display_name": "support",
"disposition_code": "Not Interested",
"transfer?": "No",
"handling_agent": "Mark Jones",
"tags": "agents+rg1",
"ivr_options": "1,2,1",
"csat_score": 1,
"csat_survey_time": "2022-06-30 16:44:40",
"team": "Team 2",
"rating_reason": "dasdfdfsf",
"agent_disconnected": "Yes"
}
],
"total": 1
}
Data and Report Availability
Up to a month of data per request.
There are no limits on the data availability regarding timeframe.
Troubleshooting
If you have questions or technical issues, please open a ticket using this form.
Updated 8 months ago