Explore Calls Report

Overview

The Explore Calls Report provides a raw log of calls, call metadata, and call recordings for voice interactions occurring in Talkdesk®. This report shows the same data as the Explore UI Default Report Calls.

Usage

Specify the explore_calls type in the Explore API path: /data/reports/explore_calls/jobs

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Explore Calls Report metrics

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Knowledge Base Article
API Explore Calls Report: Overview

Report Example

{
  "entries": [
    {
      "interaction_id": "17378a31cf7546d3acb9621f29a4e883",
      "call_type": "outbound",
      "start_time": "2026-04-23 10:22:26",
      "end_time": "2026-04-23 10:22:50",
      "talkdesk_phone_number": "+12025550102",
      "customer_phone_number": "+12025550103",
      "talk_time": 0.00023148148,
      "record": "https://recordings.example.com/interactions/17378a31cf7546d3acb9621f29a4e883/recordings/0.mp3",
      "hangup": "disconnected",
      "in_business_hours?": "TRUE",
      "callback_from_queue?": "FALSE",
      "waiting_time": 0.00055555557,
      "agent_speed_to_answer": 4.6296296e-05,
      "holding_time": 0.0,
      "rating": null,
      "description": null,
      "agent_name": "Jordan Smith",
      "phone_display_name": "support",
      "disposition_code": "Attempting Contact",
      "transfer?": "No",
      "handling_agent": "Sam Rivera",
      "tags": "agents",
      "ivr_options": "",
      "csat_score": null,
      "csat_survey_time": null,
      "team": "Sales Team A",
      "rating_reason": "",
      "agent_disconnected": "No",
      "data_status": "Valid",
      "disposition_set": "Outbound",
      "nested_disposition": "No Budget",
      "int_custom_field_n1": null,
      "int_custom_field_n2": null,
      "float_custom_field_n1": null,
      "float_custom_field_n2": null,
      "text_custom_field_n1": null,
      "text_custom_field_n2": null,
      "text_custom_field_n3": null,
      "text_custom_field_n4": null,
      "timestamp_custom_field_n1": null
    }
  ],
  "total": 1
}

❗️
Data and Report Availability
Up to a month of data per request.
There are no limits on the data availability regarding timeframe.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.