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Feedback Flow Report

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Overview

The Feedback Flow Report provides a raw log of survey responses, channels, and interactions associated with the survey responses and other metadata.

Usage

Specify feedback_flow as report type in the Explore API request path: /data/reports/feedback_flow/jobs.

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Feedback Flow Report metrics

Report Example

This example is generated by SMS surveys from the Feedback Flow Builder.

{
   "entries": [
       {
           "date & time": "2022-09-05 07:30:00.000",
           "Feedback_flow_started.interaction_id": "8888888a888888888888a8a88aaaa88a",
           "feedback_flow_started.flow_name": "Survey sample",
           "feedback_flow_step_sent.componentid_1": "3ef287de-cfb7-4a21-a754-9cc5b5b976cb",
           "feedback_flow_step_sent.componentname_1": "CSAT Rating",
           "feedback_flow_step_sent.componenttype_1": "csat",
           "feedback_flow_step_sent.componenttext_1": "On a scale of 1 (least satisfied) to 5 (most satisfied) please rate your overall experience. To opt-out please reply STOP.",
           "feedback_flow_step_mapped.response": null,
           "feedback_flow_step_sent.is_kpi": "Yes or no",
           "feedback_flow_step_sent.pertainstoagent_1": "Yes or no",
           "calls_historical_base.recording_url": "https://accountname.mytalkdesk.com/interactions/8888888a888888888888a8a88aaaa88a/recordings/0.mp3",
           "users.name": "Agent Name",
           "feedback_flow_step_sent.respondentphonenumber_1": "+18888888888",
           "feedback_flow_started.talkdeskphonenumber_1": "+19999999999",
           "ring group": "Ring Group",
           "team_calls.name": "Team Name",
           "feedback_flow_started.interactiondirection_1": "IN",
           "feedback_flow_started.surveychannel_1": "SMS",
           "feedback_flow_terminated.smserror_1": null
       },
   ],
   "total": 1
}

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Data and Report Availability

Up to a month of data per request.

There are no limits on the data available regarding the timeframe.

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Messaging Traffic Report @ Explore API vs @ Reporting API - Data Availability and Data Freshness

Regarding data freshness, there is no difference between the Explore API and Reporting API. Both share the same assumptions of data and report availability.

Troubleshooting

If you have any questions, or if you’re having any technical issues, please open a ticket using this form.

Updated 3 months ago