Attributes API

Overview

The Attributes API, part of the attribute-based routing Talkdesk Studio feature, allows the configuration of attributes and corresponding proficiency levels for each contact center agent.

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Use Case

The Attributes API can be used to automate attribute creation and agent assignment updates when using attribute-based routing. For instance, it can help automate new agent onboarding and corresponding proficiency levels. Additionally, more frequent changes to existing agent proficiency levels and attributes can also be automated.

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Access and Registration

Authentication

Usage

• Get the list of attributes.

• Create a new attribute.

• Get the list of attributes categories.

• Create a new attribute category.

• Update an attribute category.

• Delete an attribute category.

• Get the details of an attribute.

• Update an attribute.

• Get the list of users of a given attribute.

• Associate a set of users to a given attribute.

• Remove an association of a set of users from a given attribute.

• Get the list of attributes of a user.

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Supported Regions and Base URLs

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API Availability

The Attributes API has been in General Availability since May 2022.

Troubleshooting

If you have questions or technical issues, please open a ticket using this form.