Attributes API

Overview

The Attributes API, part of the attribute-based routing Talkdesk Studio feature, allows the configuration of attributes and corresponding proficiency levels for each contact center agent.

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Use Case

The Attributes API can be used to automate attribute creation and agent assignment updates when using attribute-based routing. For instance, it can help automate new agent onboarding and corresponding proficiency levels. Additionally, more frequent changes to existing agent proficiency levels and attributes can also be automated.

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Access and Registration

Authentication

Usage

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Supported Regions and Base URLs

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API Availability

The Attributes API has been in General Availability since May 2022.