Attributes API

Overview

The Attributes API, part of the attribute-based routing Talkdesk Studio feature, allows the configuration of attributes and corresponding proficiency levels for each contact center agent.

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Use Case

The Attributes API can be used to automate attribute creation and agent assignment updates when using attribute-based routing. For instance, it can help automate new agent onboarding and corresponding proficiency levels. Additionally, more frequent changes to existing agent proficiency levels and attributes can also be automated.

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Access and Registration

Authentication

Usage

• Get the list of attributes.

• Create a new attribute.

• Get the list of attributes categories.

• Create a new attribute category.

• Update an attribute category.

• Delete an attribute category.

• Get the details of an attribute.

• Update an attribute.

• Get the list of users of a given attribute.

• Associate a set of users to a given attribute.

• Remove an association of a set of users from a given attribute.

• Get the list of attributes of a user.

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Supported Regions and Base URLs

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API Availability

The Attributes API has been in General Availability since May 2022.

Troubleshooting

If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.