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API Endpoints

Attribute Users List

get https://api.talkdeskapp.com/attributes//users

Get the list of users of a given attribute

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Supported Regions and Base URLs

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Access and Registration

Authentication

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In the product UI, an agent's proficiency in a specific skill is evaluated using a 1 to 5-star scale. However, within the Attributes API, proficiency is measured on a scale of 0% to 100%, represented as a percentage. For example:

  • Attribute: English.
  • Proficiency: 60% (which would be shown in the Attributes API, equivalent to 3 stars, which would be shown in the UI).

Scope

attributes:read

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Troubleshooting

If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.

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Click Try It! to start a request and see the response here!