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Getting Started

API Endpoints

Authentication

Client Credentials - JWTpost
Client Credentials - Basicpost
Client Credentials - STSpost
Authorization Code - JWTpost
Authorization Codeget
Authorization Code - Basicpost
Refresh Token - JWTpost
Refresh Token - Basicpost
End User Sessionpost

Apps API

App Informationget
Installation Informationget
Users for an Installationget
Installation Statepost
Installation Subscriptionget
Installation Channelsget
Installation Channelspost
Credentials Transitionpost
Credentials Rotationpost
List of Appsget
Installation Trial Informationget
Event from App IDget

Events API

app.installed
app.updated
app.uninstalled
app.trial_started
app.trial_extended
app.trial_ended
user.logout
app.credentials_rotated

Callback API

New Direct Callbackpost

Recordings API

List of Recordings for a Callget
Recording Detailsget
Redirect to the Recording Fileget

Contacts API

Contacts Listget
Contact by IDget
Contact Removaldel
Contact's Integrationsget
GDPR Contactpost

Ring Groups API

Get List of Ring Groupsget
Users Assigned to Ring Groupget

Flows API

Execute Publish Flowpost

Campaign Management API

List Do Not Call Listsget
Create a Do Not Call Listpost
Do Not Call List Detailsget
Entry in the Do Not Call Listget
Create an Entry in the DNCLpost
Delete Entrydel
Update Multiple Entriespatch
Update a Single Entrypatch
Bulk Delete Entriesdel
Filtered List of Entriespost
Create/Duplicate Campaignpost
Campaigns Listget
Campaign Detailsget
Delete Campaigndel
Patch Campaignpatch
Get a DNCLget
Associate a DNCLpost
Dissociate a DNCLdel
Get Record Listsget
Associate Record Listspost
Dissociate Record Listsdel
Get Usersget
Associate Userspost
Dissociate Usersdel
Get Numbersget
Associate Numberspost
Dissociate Numbersdel

Record Lists API

All Record Listsget
Get a List of Recordsget
Create a Record Listpost
Record List Detailsget
Create a Recordpost
Delete a Recorddel
Get a Recordget
Delete a Recorddel
Create Multiple Recordspost
Signed URLpost
Upload Request Objectpatch
Update Record Listspatch
Update a Recordpatch
Update a List of Recordspatch
Bulk Delete Recordsdel
Delete Records by Provider/IDdel

Identity API

Identity Insights API
- Activities Listget
Phone Validation API
- Phone Number Insightsget
Voice Biometrics Opt-Out API
- New Contact Enrollmentput
- Enrollment Info Removaldel
Voice Biometrics Opt-In API
- Contact Consent Statusget
- Set a Contact Consent Statusput

Digital Connect API

Start a Conversationpost
Send a Messagepost
End a Conversationdel

Attributes API

Attributes Listget
New Attributepost
Attributes Categories Listget
New Attribute Categorypost
Update an Attribute Categorypatch
Delete an Attribute Categorydel
Attribute Detailsget
Update an Attributeput
Attribute Users Listget
Associate Users to an Attributepost
Remove Users from Attributedel
User Attributes Listget

Scheduled Time Off API

Create a Time Offpost
Update a Time Offpatch
Delete the Time Offdel

FSI Integrations API

Sync a Talkdesk Contactpost
Fetch Contactsget
Fetch Contactget
Fetch Accountsget
Fetch Transactionsget
Fetch Paymentsget
Fetch Cardsget
Fetch Cardget
Activate Cardpost
Deactivate Cardpost
Stop Paymentpost
Search Check Statuspost
Return Payoff Calculationpost
Create a Transfer (Internal)post
Create a Transfer (External)post
Create a Transfer (International)post

Prompts API

Update a Promptput
Create a Promptpost
Request Link to Upload Audio Filepost
Delete a Promptdel
Partially Update a Promptpatch
List a Promptget
Get a Prompt Detail by its IDget
Download Audio Fileget
Get a Prompt Usageget
Get Prompt Flowsget

Live API

List Available Queriesget
Subscribe to a New Streampost
Get a Subscriptionget
Update Subscriptionput
Subscription Streamget

Explore API

Check a Report Statusget
Download a Reportget
List all Reports of a Typeget
Delete a Reportdel
Execute a Reportpost

Reporting Custom Fields API

Interaction Custom Fieldspost

Guardian API

Guardian Users API
Guardian Sessions API
- All Sessions Logs' Dataget
Guardian Cases API
- All Casesget
Guardian Call Quality API
- Call's Qualityget

Users API

List of Usersget
User Detailsget
User Infoget

SCIM API

Service Provider's Resource Typesget
User Resource Typeget
Service Provider Configurationsget
Usersget
Create Userpost
User Detailsget
Update User's Attributesput
Update Partial User's Attributespatch
Delete Userdel

Accounts API

Account Detailsget

Usage-Manager API

Account Wallet Listget
Single Account Walletget
Bucket Configurationsget

Case API

Create a New Casepost
Update a Casepatch
Get a List of Casesget
Get Case Detailsget
Get Case Details by Contactget
Softly Delete Casesdel
Delete Cases Permanentlydel
Get a List of Case Fieldsget
Update a Case Notepatch

EXPRESS API

Create Contract Actionspost
Get Contract Actionsget
Get Reseller Contract Informationget
Instantiate a Trialpost

Webhook Trigger API

Create a Webhook Triggerpost
Delete a Webhook Triggerdel
Redirect a Talkdesk Triggerpost
Get Schemaget

Retail Experience Cloud - ERC Ecommerce Integrations

Integrations Customer by IDget
Get the ERC e-commerce Cart provided by the Customer ID or Cart IDget
Cancel items from the ERC e-commerce customer order with the provided customer and order ID.put
Customer Orders Provided by the Customer IDget
Customer Order Items for the Provided Customer ID and Order IDget
Customer Order for the Provided Customer and Order IDget
Change the Shipping Addresspost
Most Recent Order for the Provided Customer IDget
Cancel a Customer's Orderpost
Orders Provided by the Account IDget
Search the Products of the Storeget
Get the ERC e-commerce Shopify Integration credentials for the currently authenticated Talkdesk accountget
PUT ERC e-commerce Shopify Integration credentials for the currently authenticated Talkdesk accountput
Delete the ERC e-commerce Shopify Integration credentials configured for the currently authenticated Talkdesk account.del

Bulk Import API

Get List of Importsget
Create a New Importpost
Get an Importget
Update an Importpatch
Get Errors from an Importget

CFM API

Collect Feedback Datapost

Simulated Email API

Send a Simulated Emailpost

Financial Services Experience Cloud for Insurance

Get Accountsget
Get Accounts by Account Numberget
Get all Type List Namesget
Get the Type List Name of the Type List Nameget
Get Policy Details by Account Numberget
Get Policy Details by Policy Numberget
Create a Product Model Datapost
Create a New Quick Quotepost
Get Claims for an Account Numberget
Get Claims Details by Policy Numbersget
Get Claim Detail for Claim Numberget
Creates a New Claimpost
Search Policies Based on Search Criteriaget
Get Policy Metadata Informationget
Get all Type List Namesget
Get Type List of Type List Nameget
Get Account Detailsget
Get Billing Card Detailsget
Get Policy Billing Side Panel Detailsget
Get Account Invoicesget

Billing Insights API

Get Accountsget
Get Productsget
Get Subscriptionsget
Get Invoicesget
Get Monthly Usageget

INDUSTRIES SCHEDULER API

Get Teamsget
Get Appointmentget
Collecting User Availabilitypost
Create a Calendar Eventpost

Omnichannel API

Bulk Deleting Interactionsdel

WFM Request Management API

Importing Time-Off Balanceput
Deleting Time-Off Balancedel

Financial Services Experience Cloud for Banking

Get Member Dataget
Get Payment Dataget
Get Transaction Dataget
Get Cards/Card Detailsget

Schedule Callbacks

Get a Callback Entryget
Query Callback and Count Callbackget
Update a Callbackpatch
Cancel a Callbackdel

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