This event is optional.


Supported Regions and Base URLs


Access and Registration



The user.logout optional event is emitted when a user belonging to an installation of a Talkdesk partner app has logged out.


Subscribing user.logout

To subscribe to the user.logout event, the user must submit a request.

Payload Types

account_idUnique identifier for the customer's Talkdesk account
user_idUnique identifier for the Talkdesk user
user_emailTalkdesk user's email
installation_idUnique identifier of the partner app's installation in the user's Talkdesk account

Payload Example

  "id": "a16521d26f89418dab1402e68c5a4ba7",
  "created_at": "2017-08-18T10:29:52.000+00:00",
  "api_version": "1",
  "type": "user.logout",
  "app_id": "8fcf7a3762d94f938e71b3a42618fd14",
  "data": {
    "account_id": "5e8d60283cc24683a9523319",
    "user_id": "573491d5df012e3242001b52",
    "user_email": "[email protected]",
    "installation_id": "4400ebd85fa04322abf5b64de93dc913"
  "_links": {
    "root": {
      "href": ""
    "self": {
      "href": ""
    "user": {
      "href": ""
    "installation": {
      "href": ""

The links section contains:

selfURL to retrieve the event content
userURL to retrieve details from the user
rootURL to Talkdesk's API Gateway
installationURL to retrieve installation data



If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.