post https://api.talkdeskapp.com/cfm/flows/external/results
Scope
cfm-public:write
Body Request - Example
{
"interaction_id": "digital-connect-ad11a072-aa1e-47d3-97e1-2c4b00a9ed3b",
"survey_channel": "CHAT",
"survey_name": "test-flow",
"question": "On a scale of 1 (least satisfied) to 5 (most satisfied) please rate your overall experience. To opt-out, please reply STOP.",
"answer": "4",
"question_type": "CSAT",
"is_kpi": true
}
Body Response - Schema
400 (bad request), 401 (unauthorized), 403 (forbidden), 404 (not found), 500 (internal server error)
| Parameter | Type | Description | Required |
|---|---|---|---|
| code | string | n/a | yes |
| message | string | n/a | yes |
| description | string | n/a | no |
| fields | array[object] | "fields" subdivides into: "name" (string) "description" (string) | yes (name and description) |
Troubleshooting
If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.