app.credentials_rotated

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Supported Regions and Base URLs

The app.credentials_rotated event is emitted by Talkdesk:

As Routine Security Measure

To guarantee the credentials are not stale.
There is a grace period of seven days, during which both sets of OAuth credentials are valid for use. This event must be acknowledged, triggering the expiration of the old set of credentials before the grace period is up. In the case that the event is not acknowledged, the older set will still be revoked once the grace period is over, with the newest set remaining valid until the next rotation.

Acknowledging Credential Rotation

With the app.credentials_rotated event fired, a grace period of seven days is given to recognize the new set of credentials provided.
To acknowledge this credential rotation event, make a POST request to /apps/{app_id}/installations/{installation_id}/credentials/{client_id}/state.

Whenever the Original Installation Credentials Are Compromised

There is no grace period. The old credentials are invalidated as soon as new ones are generated.

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Whenever a app.credentials_rotated is emitted, Talkdesk's systems also email the developer informing of the rotation.

Payload Types

{
    "id": "be4cfd0a01a046ec98fde433d973d259",
    "api_version": "1",
    "type": "app.credentials_rotated",
    "app_id": "f918e2623486417791f3b5a18ca746ce",
    "app_version_id": "970d6643b6604a9d8ec77d470a3903cf",
    "app_version_name": "app_version_name",
    "created_at": "2021-06-01T17:23:07Z",
    "data": {
        "installation_id": "9514148a170c4d4aaa344a540cec08c5",
        "account_id": "052c3763ee0745c68a1f65f25b0bf273",
        "account_name": "starship",
        "client_id": "23de1fee7658490f8021465553402546",
        "client_secret": "CLIENT_SECRET",
        "private_key": "PRIVATE_KEY",
        "public_key": "PUBLIC_KEY",
        "key_id": "78a574781e434d0b9991edd0994fbeed",
        "key_algorithm": "ES256"
    },
    "_links": {
      "root": {
        "href": "https://api.talkdeskapp.com"
      },
      "self": {
        "href": "https://api.talkdeskapp.com/apps/f918e2623486417791f3b5a18ca746ce/events/be4cfd0a01a046ec98fde433d973d259"
      },
      "installation": {       
        "href": "https://api.talkdeskapp.com/apps/f918e2623486417791f3b5a18ca746ce/installations/9514148a170c4d4aaa344a540cec08c5"
      }
    }
 }

The links section contains:

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Troubleshooting

If you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.