post
https://api.talkdeskapp.com/eas/simulated-emails
To a contact center agent.
Supported Regions and Base URLs
Access and RegistrationAuthentication
Scope
simulated-emails:write
Body Request - Example
{
"subject": "Hello",
"content": "how are you today",
"from": {
"name": "from",
"email": "[email protected]"
},
"to": [
{
"name": "to",
"email": "[email protected]"
}
]
}Body Response - Schema
200 (success - sends an email message to an agent)
The Request Body
| Parameter | Type | Description | Required |
|---|---|---|---|
| id | string | Email's message ID.
| yes |
| message_id | string | Email's message ID.
| yes |
| thread_id | string | Thread's ID
| yes |
| interaction_id | string | The interaction ID.
| yes |
400 (bad request), 401 (unauthorized), 403 (forbidden), 500 (internal server error)
| Parameter | Type | Description | Required |
|---|---|---|---|
| code | string | n/a | yes |
| message | string | n/a | yes |
| description | string | n/a | no |
| fields | array[object] | "fields" subdivides into: "name" (string) "description" (string) | yes (name and description) |
TroubleshootingIf you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.